Issue status not updating after transition?

[Deleted user]

I've been trying to use Script Runner's post function to put the issue through a transition depending on the priority they've input. The issue does transition correctly, however the status stays the same even though it is at a different point in the workflow. I've tried manually re-indexing after the transition has been completed, but no luck.

Code:

import com.atlassian.jira.bc.issue.IssueService.TransitionValidationResult;
import com.atlassian.jira.bc.issue.IssueService.UpdateValidationResult;
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.IssueInputParameters;
import com.atlassian.jira.issue.MutableIssue;
import com.atlassian.jira.issue.index.IssueIndexingService;
import com.atlassian.jira.user.ApplicationUser;

def fieldManager = ComponentAccessor.getCustomFieldManager();
MutableIssue issue = (MutableIssue) issue;
String priority = (String) fieldManager.getCustomFieldObjectByName("Priority").getValue(issue);
IssueInputParameters issueInputParameters = ComponentAccessor.getIssueService().newIssueInputParameters();
ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();
if (priority.equals("High")) {
	issueInputParameters.setStatusId("41");
} else if (priority.equals("Medium") || priority.equals("Low")) {
	issueInputParameters.setStatusId("51");
} else {
    log.error("Couldn't find valid priority [" + priority + "]");
    return;
}
int actionId = Integer.valueOf(issueInputParameters.getStatusId());
TransitionValidationResult transitionValidationResult = ComponentAccessor.getIssueService().validateTransition(user, issue.getId(), actionId, issueInputParameters);
if (transitionValidationResult.isValid()) {
    ComponentAccessor.getIssueService().transition(user, transitionValidationResult);
} else {
    log.warn(transitionValidationResult.getErrorCollection().getErrorMessages());
}

Post function.png

I've seen this question being asked a few times before over the years, but I couldn't find a working solution.

[Arif Omer Karacuha]

Thank you Robbie, it is not working for me. I'm using JIRA  version 7.2.1 and sr version 4.3.12. sigh..

[Deleted user]

@Arif Omer Karacuha As far as I can tell, the transition works now. The code is exactly the same as the question posted above, so I'm assuming the issue must have been non-code related - I can't remember unfortunately.

[Arif Omer Karacuha]

Hi Robbie,

Have you come up with a proper solution other than fast-track script? I'm also looking for it.  Thank you

[JamieA]

You should use the fast-track transition script, with conditions and additional code or whatever. It has just about enough smarts to handle this race condition that you are experiencing.

[Aleks Yenin (Polontech)]

Do you have your own customfield with name "Priority"?

This code is trying to get access to such CustomField, not default priority field.

String priority = (String) fieldManager.getCustomFieldObjectByName("Priority").getValue(issue);

To get acces to default priority field use this

String priority = issue.getPriorityObject().getName()

[Deleted user]

Yeah sorry for not making the clear - it's a custom priority field. There's nothing wrong with getting any of the fields, just transitioning the issue.

[Aleks Yenin (Polontech)]

1) While writing script post function - you should not use IssueInputParameters to update issue. All data can be update using just MutableIssue.setSomething(). So your code should look like this:

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.MutableIssue;
 
def fieldManager = ComponentAccessor.getCustomFieldManager();
MutableIssue issue = (MutableIssue) issue;
String priority = (String) fieldManager.getCustomFieldObjectByName("Priority").getValue(issue);

if (priority.equals("High")) {
    issue.setStatusId("41");
} else if (priority.equals("Medium") || priority.equals("Low")) {
    issue.setStatusId("51");
} else {
    log.error("Couldn't find valid priority [" + priority + "]");
    return;
}

2) If still does not work - try to delete default "Set issue status to the linked status of the destination workflow step" post function and place your own post dunction to the top