Hi Atlassian Community!
We’re posting a quick article to explain our new process for managing product feature suggestions. This is something we have been planning for a while but has been accelerated in response to recent violations of our Acceptable Use Policy.
What's changing?
From April 12, 2023, we’re removing the ability to create feature suggestions in jira.atlassian.com (JAC) for all Cloud products.
Instead, Atlassian Support Engineers will create or link to existing feature suggestions on your behalf (as they already do for bugs) on JAC.
How you can make feature suggestions
Customer feedback is crucial to everything we do at Atlassian, and we still want to hear from you. To provide feedback or a feature suggestion, you can:
use the “give feedback” options in our products, either from the help menu or via special feedback buttons for new features; or
open a support ticket via the Atlassian Support portal (if you are a product administrator).
We monitor the feedback in these channels and will create Suggestion issues in the relevant JAC project where you can watch, vote, and comment.
Learn more about our plans and the latest changes on our Cloud Roadmap or share your feedback with the Atlassian Community.
Why we're doing this
Triaging and managing customer feedback in this way makes it easier to analyze and prioritize feature suggestions, identify themes, and work efficiently with product teams to act on the feedback.
This is just one step forward in Atlassian’s customer feedback journey and will help us focus attention on impactful feedback we want to explore further.
Rebecca Smith
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