Improved Billing Experience for Cloud
Seeing some changes in where and how you manage your cloud bill? Here’s why.
We’ve been slowly making our transition away from our legacy billing system and experience, to a brand new one - a new billing engine that when complete, will unify billing and subscription management activity across all Atlassian cloud products.
Over the last year, we’ve been simultaneously building the new billing engine’s foundation, and migrating eligible customer accounts as critical capabilities developed. This work is still evolving, however it’s likely you’re either already active in the new system, or, have been recently migrated.
What to expect in the new billing engine
Whether you’re already transacting in the new engine, or have yet to experience the move, in the new cloud billing engine, cloud customers can expect key improvements in subscriptions management:
Improved management of invoicing and billing administration under an account-based model
Renewed flexibility to group and pay for subscriptions with billing profiles to best suit business needs
Enhanced billing roles, including a new Billing Administrator or superuser role, granting full permissions within the account.
Access to a brand-new, user-friendly interface to help admins oversee cloud product subscriptions, quotes and additional billing activities.
Available today and coming soon
As stated above, we’ve been rolling out this new engine over a period of time, meaning not every cloud product or action is supported today. Here in this table, you can see what’s supported today versus coming soon.
How can you know what system your billing and invoicing is supported by?
Our legacy billing system was primarily managed and billed by site, under the ‘products’ tab in Atlassian Administration. The new billing engine, however, has re-organized how you manage your subscriptions and invoices, providing a billing account that can be directly managed under the ‘billing’ tab in Atlassian Administration.
Resources and how to log into the new billing engine
If you happen to have active cloud licenses on the new billing system, and what to learn about key differences between the systems please visit the following resources:
And, to view any licenses of yours that were migrated, you can log into the new billing engine experience here.
If you have any questions, please don't hesitate to reach out to our global support team, and we’ll promptly assist you.
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Anthony Sparks
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