[FIXED] Community emails marked as spam

[#1]

1/31 - This issue has been resolved! Thanks for hanging in there and your understanding while we worked through this one.

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Hi community! You may be experiencing an issue with your community emails being sent to the spam folder. Unfortunately there is no quick fix, but we are working to resolve this issue and will keep you updated.

For now, it may be helpful to create a filter safe-listing @ us.khoros-mail.com to prevent community notifications from going to spam. Notifications can always be checked by visiting the community directly and clicking your Activity feed.

Final note - For those using corporate email addresses: It is possible you will not receive community notifications at all, depending on your organization's email security settings.

Thank you for your patience and understanding. If you have any questions for us drop a comment below.

[Jimmy Seddon]

Thank you for sharing the details about this @Janice!  Yes it's annoying but glad to hear someone is doing their best to resolve it.

[Hana Kučerová]

Thank you for the info. Hopefully it will be fixed soon.

[Andy Gladstone]

Thanks @Janice. Hoping that we can start next week with all email functionality restored. Looking forward to updates. 

[Joseph Chung Yin]

@Janice -

Thank you.  Hopefully soon it can be resolved - especially for us who are using corporate email addresses to review all community postings.

It is something that we can make exception on setting up exception rules to do corporate compliance, thus it makes assisting community users asks properly and on a timely basis.

Best, Joseph

[Janice]

Hi all, I've edited the announcement to reflect that the safe-listed domain should be us.khoros-mail.com instead of community.atlassian.com. Kudos to @Dave Mathijs for catching this!

[Debbie Jolley]

I'm not getting any of the emails through at all - but they are going into Quarantine, and at least the Preview option there is working for me, so I'm not missing out completely :-)

And it does keep my inbox a little emptier LOL (have to look for the positives in these things)

[Rick Westbrock]

Our Trend Micro e-mail security gateway started quarantining all Community e-mails due to a DMARC check failure so I have to keep asking the security team to release my messages from quarantine. Hopefully they will be able to modify the configuration to allow the messages through until the root problem has been addressed on the Atlassian side.

[Tim Hailey]

Atlassian Community posts are being flagged for DMARC failures by our IT team. This problem has occurred for an extended amount of time. Please fix this and post an update when fixed.

[Tim Hailey]

The DMARC failures still have not been fixed and I can't get my Atlassian Community emails. Please fix this.

[Roland Tissot]

Since around 1 month, I also experiment the DMARC issue and can't receive any longer email from Atlassian Community. I understand from our IT team, that the issue is by Atlassian. Please fix this issue:

Policies Triggered

DNS Authentication: DMARC Fail

Thank you.

[John Dunkelberg]

Oddly, I get more notices from out spamblocker of blocked emails from the Atlassian Commuity than I seem to see as notifications here, so I do wonder what all I'm getting notified of that isn't showing here.

[Kai Becker]

Hi @Janice ,

is there any update on this?
I guess this is not an easy task :(

[Janice]

@Kai Becker Not an official update, but this week has brought momentum on the infrastructure update needed to resolve. As you acknowledged it's not an easy task, but it IS in motion!

[Hana Kučerová]

Great news @Janice !

[Roland Tissot]

Hi @Janice ,good to know a solution is on the go. Do you have an ETA for the resolution of this DMARC issue? Which is present for around 6 weeks.

[John Dunkelberg]

I just got my first Atlassian Community email for a while - infrastructure issues now sorted?

[Roland Tissot]

I just received your comment by email. Looks good!

[Hana Kučerová]

Yes, it looks like it is working again! THANK YOU!

[Jimmy Seddon]

@Janice can you give a BIG shoutout to everyone who worked hard to resolve this issue!  It's really nice to have emails flowing into the correct place again!

[Joseph Chung Yin]

@Janice -

Thank you and your team for finally resolve the issue and bearing with us throughout the process.

Best, Joseph

[Janice]

So great to see you all sharing and confirming emails are rolling in! WOO HOO!

[Summer Hogan]

Thank you @Janice for this information! I'm so glad this is fixed now!