How should the column for impediments be defined, what to do when an impediment happens? Which stage should I return to? Once an impediment is released, how can you know that it can proceed?
Hi @Vitor Lima
A few suggestions.
I'm sure you know this, but for future reference, I'll quickly review impediments.
I'm a big proponent for fields and statues instead of relying on labels and comments. Labels and comments are easily ignored or overlooked. It's important to keep track of when a ticket is impeded when it was impeded and who is accountable for resolving it.
I hope this helps!
Tara Conklin, CSM
@M Vijay Kumar we had the same issue you brought up and opted to use a label and swimlane to indicate a ticket is blocked in a specific status.
We created a "blocked" label (you could use a component or custom field as well) and then setup a swimlane on the boards to separate out tickets with that label so they were clearly visible on the board.
I found this more helpful than having a separate status/column because you could see from looking at the status if development couldn't start, development couldn't complete, testing couldn't happen, etc. without having to read a bunch of comments. And the ticket would get assigned to whoever was responsible for removing the blocker so there was clear ownership.
Hope that helps!