Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Version Released 2014-05-08 Supported By Atlassian Paid via Atlassian Commercial

8 May 2014

Jira Agile fixes a critical bug in OnDemand that prevents the Classic Chart Board from loading:

- can be used  because

JIRA Agile is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed.

 Version: 6.7.16  cant be used because i have no licence and i renew it in my customer portal


2 answers

0 votes
Thomas Deiler Community Leader Feb 22, 2018

Dear @anton satskiy,

ether you upgrade your system or you ask the support to assist - but I doubt that they will support this versions.

So long


The "upgrade failed to run" message is a bit of a pain, but there are some things to try before you contact support.

  •  Most important here, make sure you are on a version that is supported on your version of Jira.  Agile is very sensitive to the underlying Jira and unlike many other add-ons, it really is serious about the versions.  They must be supported.
  • Read the log.  This should tell you why the add-on is not loading.  If you see errors there, you'll find that some might tell you what to fix, and if not, post them here, and we can probably help you explain them
  • A lot of Jira problems can be fixed by either restarting or re-indexing.  This particular one might be sometimes, but sometimes can be fixed by "jumping through more hoops".  Try, in this order:
    • re-indexing
    • removing the Agile add-on
    • restarting Jira
    • re-installing the Agile add-on (identical version)
    • re-indexing again
    • disable, then re-enable the add-on
  • Check your custom fields for rank type fields - do you have more than one?  It is, in theory, possible to have many, which does mostly work, but I have seen it break some upgrades, between 5 and 7.  I've not seen it break 7.0 to 7.higher, and I've never established a pattern as to why it breaks.  Just that "can't start Agile after upgrade" problems happen randomly on systems with more than one rank.  Remove the extra, then re-try the step above

However.  You should upgrade to a supported version.  The stuff above is about fixing Agile when it goes wrong, and frankly, it's a copy-and-paste that becomes irrelevant if you move on to a version of Jira Software that Atlassian does support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Agile

Join us LIVE: Atlassian & Experts Talk Research & Insights @ Scale

Hello all! What have you learned from your customers lately? Our live-streamed series continues by exploring CX, UX, and the power of research & insights at scale with Leisa Reichelt, Head of R...

270 views 3 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you