Hi - I cannot see resolved and closed issues in the scrum board even though the Board filter shows the issues.
Can someone help? Sub-tasks are visible but no issues are visible even in the backlog if they have been closed or resolved
Same issue here.
We use our own custom workflow and have every states/stages/steps in de workflow mapped to one of for columns on the scrum board (To Do, Doing, Verify and Done).
The filter on which the board is based shows the Closed issues as well, but they don't appear on the board in the Done column.
Any help would be welcome.
We use JIRA 7.2.4.
A closed issue should appear in the current sprint, in the right hand column (i.e. the end of the process) until the sprint is ended.
Once an issue is done, it won't appear in the backlog because it's done, nor on newer sprints, because it has been done and doesn't need to be in them.
Moving from a Kanban to a Scrum Project we created a future sprint with Done issues even with all the configurations set to display everything, it is not possible to see the done issues in the future sprint in the backlog. Could be an expected behaviour but it makes things hard to understand, sometimes the team need to view Done statuses in future sprint to plan the next tasks.
Yes, that's correct. Think about the definitions of these things:
You should never see done things in a backlog. It's wrong, and makes the whole concepts of done and backlog total nonsense.
Would you want to be able to see work done in previous sprints so that you can estimate future work? It just seems way too cumbersome to have to do a query of issues to find a closed story.
From a developers perspective it makes sense to hide them, but from a SCRUM Master's or a Product Owner's perspective it would be helpful to see what closed stories exist in the current or previous sprints
I know one way to do this is add a "dummy" status to the right most column of your workflow but this seems unnecessary. There has to be some way to allow you to see closed stories in the "Backlog" view of your board right?
It is by design. Resolved issues are not shown in Planning. Can you tell me why do you need to have resolved issue in planning, isn't it contradicting the whole concept of resolution?
EDIT: I stand corrected, the resolution really does not matter. It is purely based on the status that is mapped to the last column of the board configuration.
So if the 'Resolution' status is mapped to the last column (the traditional JIRA workflow), it will not appear in the planning board as the issue is considered none.
Did you check the board settings? I believe that you may not have those status properly mapped in the scrum board.
So, please review the configuration using the following link as your guideline:
Also, perhaps you should raise a new support ticket for an advanced assistance.
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