Assigning a task to a agile board column (greenhopper) via mail.

[Robert Fretschner]

Hi @all,

i'm currently testing Jira as a company wide ressource planing tool. Since my people here are intensive Outlook users and we want to make our kanban project management easier i'd like to make the following process possible:
1. One agile board per project (already working)
2. One mail adress per column of the project specfic board (already working). If a person writes to this mail-account the task automatically is sorted in the proper board column.
3. Define the assignee in the mail.

I already created a mailhandler and sucessfully autmatically imported the mails as tasks in a specific project.

Is there a possibility to define the details described in item 2 above.
Thanks.

Kind regards,
Robert

[Cee Cane · Accepted solution]

hi robert.

i think the built in mail handler is not offering this feature to assign the issue thats been created by mail to a specific person.

we use the JEMH plugin. it has an option called "Addressee Handlgin" where you can select a value like "firstCCisAssignee. so the email that is first in CC will be the assignee in jira (if the email address matches an existing account)

is this what you're aiming at?

[Robert Fretschner]

Hi C :-)

thank you for your answer. It's only partly what i'm looking for but i'll try your solution as soon as possible. More important would be sending a message to specifici column in a greenhopper agile board. Do you know if this is possible?

Kind regards,

Robert

[Cee Cane]

i guess so. i remember seeing some customfield configuration in the admin area of JEMH.

i suggest you take a look at it by yourself reading/searching the documentation.

https://thepluginpeople.atlassian.net/wiki/display/JEMH/JEMH+Home

[Robert Fretschner]

Hi again,

Thanks again. I'm already on it. I just hoped for a quicker way (work smart not hard... you know :-))

Kind regards