I hope someone here can point me in the right direction with this!
Today we had to restart our Jira server, and when the system came back, all of the functions for boards, sprints and such was gone. Totally missing, with no links or mentions anywhere.
This is on a server we own, running Jira Software v7.3.0#73011-sha1:3c73d0e.
Much of the documentation on this suggests this is either due to the Agile plugin not being loaded, though this is supposedly depreciated with all the functions now being part of Jira Software, or checking the license, which shouldn't be an issue as this is a perpetual license and not a cloud subscription.
Any ideas on how we can restore these features? It's very odd as everything else on the system is working fine!
Thanks in advance!
Thanks for the reply!
1) On the versions and licenses page the Jira Software entry is listed.
2) In the add-on modules page, we can see both Jira for Software Plugin and Jira Software Application entries. Under each of these the modules are all enabled.
3) We're trying to look at the logs for this, but there is alot of data to sift through. We've ran the standard Jira application log through the analyser and that flagged nothing obvious up. Is there anyware you can reccomend as a good starting point?
Is it possible this could be related to the support being expired, despite being a perpetual on-site iicense?
Hello all! What have you learned from your customers lately? Our live-streamed series continues by exploring CX, UX, and the power of research & insights at scale with Leisa Reichelt, Head of R...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events