I hope someone here can point me in the right direction with this!
Today we had to restart our Jira server, and when the system came back, all of the functions for boards, sprints and such was gone. Totally missing, with no links or mentions anywhere.
This is on a server we own, running Jira Software v7.3.0#73011-sha1:3c73d0e.
Much of the documentation on this suggests this is either due to the Agile plugin not being loaded, though this is supposedly depreciated with all the functions now being part of Jira Software, or checking the license, which shouldn't be an issue as this is a perpetual license and not a cloud subscription.
Any ideas on how we can restore these features? It's very odd as everything else on the system is working fine!
Thanks in advance!
Thanks for the reply!
1) On the versions and licenses page the Jira Software entry is listed.
2) In the add-on modules page, we can see both Jira for Software Plugin and Jira Software Application entries. Under each of these the modules are all enabled.
3) We're trying to look at the logs for this, but there is alot of data to sift through. We've ran the standard Jira application log through the analyser and that flagged nothing obvious up. Is there anyware you can reccomend as a good starting point?
Is it possible this could be related to the support being expired, despite being a perpetual on-site iicense?
We finally managed to resolve this!
Turns out there had been a permissions change on /var/atlassian/application-data/jira-42/log/atlassian-greenhopper.log, and that was enough to stop it all from working.
Thanks for the input @charlie Misonn!
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Just like almost every team here we are struggling with visibility both internal and external each day. I want to share a short story about how we have improved the internal part by a great deal and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs