It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Agile functions (boards, sprints, etc) missing from Jira Server after restart

Hi all,

I hope someone here can point me in the right direction with this!

Today we had to restart our Jira server, and when the system came back, all of the functions for boards, sprints and such was gone. Totally missing, with no links or mentions anywhere.

This is on a server we own, running Jira Software v7.3.0#73011-sha1:3c73d0e.

Much of the documentation on this suggests this is either due to the Agile plugin not being loaded, though this is supposedly depreciated with all the functions now being part of Jira Software, or checking the license, which shouldn't be an issue as this is a perpetual license and not a cloud subscription.

Any ideas on how we can restore these features? It's very odd as everything else on the system is working fine!

Thanks in advance!

3 answers

1 vote
Charlie Misonne Community Leader Jan 24, 2018

Hi Jon

  1. Can you check on the "Versions & licenses page if Jira Software is installed? (not only licensed)
  2. Also check on the "Manage Add-ons" page if the application components are enabled by filtering for "Application Components"
  3. Check your log files for any errors at the time of your startup. Some crucial parts might not have been enabled successfully


2018-01-24 15_00_27-Manage add-ons.png


Thanks for the reply!

1) On the versions and licenses page the Jira Software entry is listed.

2) In the add-on modules page, we can see both Jira for Software Plugin and Jira Software Application entries. Under each of these the modules are all enabled.

3) We're trying to look at the logs for this, but there is alot of data to sift through. We've ran the standard Jira application log through the analyser and that flagged nothing obvious up. Is there anyware you can reccomend as a good starting point?

Is it possible this could be related to the support being expired, despite being a perpetual on-site iicense?



We finally managed to resolve this!

Turns out there had been a permissions change on /var/atlassian/application-data/jira-42/log/atlassian-greenhopper.log, and that was enough to stop it all from working.

Thanks for the input @charlie Misonn!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Agile

On-demand: Fireside chat with Atlassian on scaling agile organizations

Scaling an agile organization and setting it up for success over the long term is a hard thing to do. We hear a common set of questions from customers all the time, questions like: Can agile scal...

485 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you