Top 3 Instance Configuration Actions for Novice Jira Admin Edited

We have a novice Jira admin who needs to configure a new Jira Software instance for a Product Development Team.

Your thoughts: What are top three critical actions this admin should do in customizing this new instance in order to make this team successful in Jira Software, and why? 

("Actions" meaning updating settings or features like permissions, schemes, boards, roles, dashboards, workflows, etc.)

2 comments

1. Think about and configure new groups And Group membership of users.
2. Think about and configure global Project Roles you need. (Don't forget the default members). Associate users&groups to Project Roles in each Project. 
3. Create Project "templates" with configuration schemes you can reuse when you create new projects ("with shared configuration"). One template per project "category". Configure notifications & permission schemes with Roles.

Thank you @Mariano Galán Martín! Great feedback!

Christian Roestel Community Champion Feb 14, 2018

We allowed teams to customize their JIRA instance to meeting their teams needs since we had no direction from our leadership to standardize.  the result was a 2000 hour project and a lot of of pissed off users who had to change.  (at one point we had 52 JIRA Admins, it grew organically to 2000 users, today we have 3800 ) 

I strongly encourage the restriction or limitation of allowing teams to create their own custom fields, workflow statuses, and other system level configurations. 

we found that JIRA out of the box was more powerful to transform teams then complex processes and workflows they created.

We created very loose best practices that drove our we created project templates and what teams could do on their own.  

Most important:   Think of reporting first!   if we considered our reporting requirements up front, 90% of our decisions would have been different.

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