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This morning I took Portfolio for Jira from the Marketplace. In the header I cannot go beyond 'settings'. Besides I cannot find it under the add-ons unless I select 'system' add-ons.
If I do that I can 'get started', but as soon as I click on 'create plan' I get the message that I have insufficient user rights .... which, with me being the site administrator, is incorrect.
I must have done something wrong, but I cannot find what. Please help so I can start testing if portfolio has what I need :)
Hi, Judith. How are you today?
We need to ensure that you the permission to do that so we'll need to check the Portfolio's permissions and see in your user have those permissions. That being said,
could we check what are the permissions we need to have in order to be able to create a new Plan? For that, please navigate follow the step-by-step procedure below:
Jira Cloud (Or new UI):
Jira Server (Or old UI):
Could you please attach here a screenshot of that page?
Now we need to see the groups your user is in to be able to create a plan which is the Portfolio User permission. For that, please follow the step-by-step procedure below:
Jira Cloud (Or new UI)
Jira Server (Or old UI)
Could you please also attach here a screenshot of that page?
In case you are not part of the group with Portfolio User permission, add your user on those groups and try to create a plan again.
If you still face that issue, cloud you go to Settings > add-ons > Manage add-ons and click on Get Started button again to check if that resolve the issue? There are some case where this resolved the issue.
Let me know if that helped you.
Jira Support Team
It's really nice to hear that we were able to help you out :)
Do not hesitate to post your question on the community whenever you need.
Have a nice day!
Jira Support Team
Hi JOÃO NUNES,
I am having the exact same issue with cloud and the answer didn't work for me. Do you perhaps have any other suggestions? I am sadly not a site admin so I was going to try to unsubscribe to remove the plugin and then reinstall, but I haven't been able to try that. Any assistance would really be great. I have checked everything you mention above and it still isn't working.