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UPgrading the Jira to cloud

David Eggert
David Eggert Aug 14, 2017

Hi Community,

I have spent over 2 hours trying to work this out.  It looks like when I purchased jira it AUTOMATICLY chooses a Hosted plan, yet on the trial it is cloud based....confused  

My question.

How do i get this company to change my order from Server to Cloud so we can all stop going insane?  

As they dont give a phone number, or simple form i hope the community can help?

Regards,


David




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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Aug 15, 2017

There's no "switch over" option really, but you can get there.

First, you can simply buy a new Cloud system, ignoring the one you've got by accident.

Secondly, you can get a refund on Server - see https://confluence.atlassian.com/purchasing/does-atlassian-offer-refunds-321848767.html

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David Eggert
David Eggert Aug 15, 2017 • edited

thanks for that.  I have now contacted the team and asked them for a refund.  
I am now trying to purchase a new cloud system but i cant have my URL as its already taken. Any thoughts?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Aug 15, 2017

I'm afraid if someone has already got your chosen domain, no, there's nothing you can do, other than choose another.

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