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I have spent over 2 hours trying to work this out. It looks like when I purchased jira it AUTOMATICLY chooses a Hosted plan, yet on the trial it is cloud based....confused
How do i get this company to change my order from Server to Cloud so we can all stop going insane?
As they dont give a phone number, or simple form i hope the community can help?
There's no "switch over" option really, but you can get there.
First, you can simply buy a new Cloud system, ignoring the one you've got by accident.
Secondly, you can get a refund on Server - see https://confluence.atlassian.com/purchasing/does-atlassian-offer-refunds-321848767.html
I'm afraid if someone has already got your chosen domain, no, there's nothing you can do, other than choose another.