Task issues assignee not imported in portfolio if skills enabled

[Antonio De Moliner]

In portfolio, I have created a team and each team member has a skill. If I create a task, in jira software, and i set the assignee, in portfolio the member is not imported even if i have correctly set the hierarchy import level.

Is there a way to fix this problem? thanks in advance

[Earl McCutcheon]

Hi Antonio,

There are few different things to check for what may be occuring here.  Refer to the "Map an issue assignee to a team member" documentation the items to check, noting:

In order for the Jira issue assignee to show in Portfolio's team member column, these conditions must apply:

• There is not member set in Portfolio.
• The assignee is set on the issue in Jira Software.
•  The assignee is part of a team in your Portfolio plan.
• If you've made a manual team assignment, make sure the assignee is part of that team.
• To see the assignee that is being pulled from Jira Software, you have toCalculateyour plan.
• The issue assignee import level must be set to a hierarchy level. See Configuring initiatives and other hierarchy levels.

Regards,
Earl