'Progress (issue count)' field not counting issues properly

[JA]

I have many epics with sub-issues (tasks, bugs, stories) that are not being displayed in the 'Progress (issue count)' field at all.

Here's an example of an epic whose sub-issues are not being displayed in the progress (issue count) field at all. 

To be fair, it's 189 sub-issues. Is there a limit to have many issues in an epic is supported by the 'Progress (issue count)' field? 

If not, how can I create a custom field that does take all epic sub-issues into account? (so what this field is supposed to do, but actually do it)

Using Atlassian Jira Project Management Software (v9.4.4)

[Joseph Chung Yin · Accepted solution]

@JA -

Hi JA:

For those EPICs in question, the a few things that you should check first are:

1. Issue Sources - To ensure you are bringing the child issues into your plan from all related projects.
2. Exclusion rules - To ensure you are not excluding issues by accident.
3. Removed issues - To ensure you (or other plan editors) didn't removed any issues.

Here is a reference link on AR for Jira - https://support.atlassian.com/jira-software-cloud/docs/set-up-advanced-roadmaps-and-change-plan-settings/

Hope this helps.

 Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[JA]

Yep, that did it. Thank you so much!

For others who might find this in the future: In issue sources I was including boards of different projects, but for the problematic one that didn't include sub-issues, I was including a filter for a few selected epics of interest (with a given label). So I created another filter for the children of those selected epics. And voilà, problem solved.

Much appreciated.