Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Portfolio for Jira was disabled and can't enable it again.


During uploading other add-ins, I found Portfolio for Jira was disabled. (I didn't touch it at all.)

I tried to enable it, getting attached error. I checked logs but there are too many logs and I couldn't find "portfolio" in them.

Screen Shot 2019-04-17 at 3.36.11 PM.png

Please tell me how I can enable it.


2 answers

1 vote
Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 17, 2019

Hi Teruhisa,

Just an FYI I edited the Screenshot to hide your SEN so its not publicly viewable, and I also found a duplicate post for this that has now been removed.  so make sure to Reply to this thread so we can continue looking at this.

Also to build off what Petr noted, lets get some details from the logs and take a closer look, but Initially Looking at this error it usually occurs when the alternate add-on you installed has a conflicting dependency package causing the other add-on app's dependency to fail to start up correctly while the plugin manager was restarting packages for the new plugin install.  A restart may clear this out but if not check the logging for a section called "FAILED PLUGIN REPORT"  which may give us some details on this if this is the case.

Also out of curiosity what version of Jira are you on and what was the other add-on / version of that add-on you installed so we can see if there is a known conflict.


Thanks for the clean-up !

Re-start didn't solve it.

Even after un-installing a few apps, it persisted.

Therefore, I uninstall and install Portfolio for Jira. Then recovered.

My Jira version is 8.1.0.

Other apps were mirror lake and another excel related app (forgot the name).


Again, thanks for follow-up.

Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 19, 2019

Hey Teruhisa,

Happy to help and I just wanted to make 100% sure I read that correctly that you were able to recover and get everything running after an uninstall and reinstall of portfolio, and you're back in a good state currently.  Correct?

If you're still seeing error in the app let me know and I will create a support request for you so we can take a closer look at the logging and get you up and running again.

Also I will do a bit of testing locally with the noted Jira and app versions to see if I can reproduce this behavior to see whats happening, I will let you know If this turns out to be a bug in the add-ons or if there is a conflicting dependency package between the add-on apps.


Yes, you're right, Portfolio for Jira is working fine now.

Appreciate you looking into it. :)

Like Earl McCutcheon likes this
0 votes
Petr Vaníček
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 16, 2019


can you try to click on enable and share part of your log since that action?

Ah, thanks for your response.

Sorry, I didn't notice this message.

And actually, now it's working after re-installation.

Thanks again.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events