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Missing subtask when status is switched to DONE

When I change the status of my subtask from In Progress to Done, suddenly it goes missing from my Roadmap/Plan. I already went to Configure > Exclusion rule > Exclude any completed issues after = 365 days to make sure I will capture all the JIRA tickets created still to no avail. Anything else I might have missed out?

Temp workaround is to switch the issues to In Progress and put <DONE> at the start of the issue to know it has been completed.

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1 vote
Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 14, 2023

Hi @J Vic , thanks for your question and welcome to the community.

Is this for a Kanban board? If so, you should check the board, general settings for the last option here in the screenshot -


If you change the option to be, 'Never mind, show all', can you confirm if you can see the subtask in the Roadmap?


Hi, I am using Plan not Kanban board. When I check also the Board section, it says Scrum not Kanbanimage.pngimage.png

Like Carol Lage likes this

anyone can assist me on this?

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