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Missing subtask when status is switched to DONE

When I change the status of my subtask from In Progress to Done, suddenly it goes missing from my Roadmap/Plan. I already went to Configure > Exclusion rule > Exclude any completed issues after = 365 days to make sure I will capture all the JIRA tickets created still to no avail. Anything else I might have missed out?

Temp workaround is to switch the issues to In Progress and put <DONE> at the start of the issue to know it has been completed.

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Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 14, 2023

Hi @J Vic , thanks for your question and welcome to the community.

Is this for a Kanban board? If so, you should check the board, general settings for the last option here in the screenshot -

image.png

If you change the option to be, 'Never mind, show all', can you confirm if you can see the subtask in the Roadmap?

image.png

Hi, I am using Plan not Kanban board. When I check also the Board section, it says Scrum not Kanbanimage.pngimage.png

Like Carol Lage likes this

anyone can assist me on this?

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