License invalid. Why?

[Nicolò_Antonio_Piave]

Dear Sirs,

for some reason (only they know) license key does not work.

I attach a video in which I apply my license key, but it doesn't work.

Please solve the problem.

Thank you

Nicolò

[Moses Thomas · Accepted solution]

@Nicolò_Antonio_Piave  Try to generate the license again i.e  ensure you are not missing any letter/character and then paste.

[Nicolò_Antonio_Piave]

How can I do this?

[Nicolò_Antonio_Piave]

Is there a button or a procedure to re-insert the server id and then re-generate e new license key? We have also reinstalled Jira Core ex novo. The server id changed. What should we do now?

[Moses Thomas]

@Nicolò_Antonio_Piave  There is a link below to regenerate a trial license, unless you order for a commercial license, if   you re-install then you will have an entirely new server id.  but you should not worry about  the server-id   the license is most important.

[Nicolò_Antonio_Piave]

I buyed a commercial license for 10 seat and I activacted them on the first installation.

We have problems, so I did a new installation, but the server id changed.

What should I do in order to activer the last server id? Do you know the exact procedure, please?

[Moses Thomas]

@Nicolò_Antonio_Piave  This  is the procedure from database to  change server ID

Change the server ID for an instance of Jira server