JAR Issue Hierarchy limits in Data Center?

[Adam Parker]

We recently upgraded to Jira Data Center 9.9 and gained access to Advanced Roadmaps.

While setting up the Issue Hierarchy in our instance, we appear limited to a single issue type per level in Data Center; unlike Cloud which allows multiple issue types per level.

In 9.10 and higher, does Data Center get the multiple issue types per level a la Jira Cloud? Or is that flexibility only in Cloud?

Our organization has a hybrid delivery model with both project-orientation on our business side and product oriented on the IT side. 

If "Initiative" and "Project" issue types can't both exist as valid at the level above Epic, we will need to find a way to agree on an interim, sub-optimal solution until our organization moves to Jira Cloud in the next 12-24 months.

I have spent several hours reading support articles and YouTube videos and have not yet gotten clarity. Is multiple issue types per level only allowed in Cloud? Is there a more recent Data Center version with this flexibility? Please help me decide whether to invest more time or stop searching.

Kind regards.

[Joseph Chung Yin · Accepted solution]

@Adam Parker -

Hi Adam:

In AR for Jira (Data Center), the issue hierarchy structure allows you to have multiple issue types setup against any level above the Epic in the configuration.  Example -

As you can see above - we have multiple issue types (custom standard issue type) associated with the level design above Epic.  See reference link - https://confluence.atlassian.com/display/JIRASOFTWARESERVER/Configure+your+Jira+Software+instance+for+Advanced+Roadmaps

You are correct that only in Cloud (Premium/Enterprise plan) that one can setup adding additional issue types against the default "Epic" level as documented in https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/

Can you clarify on what you mean by not able to have multiple issue types against the level (are you just focusing on trying to add new issue type for the Epic level)?

Please advise and hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Adam Parker]

I will share your message with our Administrator and see what we find. Thanks, Joseph!

[Adam Parker]

@Joseph Chung Yin Thank you. Our Administrator was able to make the changes quickly. JAR and hierarchy above Epic are new features for us. Thanks for helping us on our journey!