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Is it possible to add customers column in a customized qeue?

I would like to add a customers column in a queue in Jira service desk

1 answer

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 02, 2022

Hi @Hamza ait aissa ,

you can edit queues adding columns at your convenience. You can add a custom field as a column ( https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/ )

Hope this helps,

Fabio

Hi @Fabio Racobaldo _Herzum_  

I want to add a customers column in a queue but I don't seem to find it

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 02, 2022

Hi @Hamza ait aissa ,

what do you mean as "Customers"? Customer is user that raised the request so it should be reporter. Please clarify what type of information you want to add in a queue

Hi @Fabio Racobaldo _Herzum_ ,

I want to add customer name as a column in queue just to filter tickets in queue by customer.

I hope it is clear from my side.

thanks,

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 02, 2022

Is the customer an information that you currently see in a specific issue? If yes you can add it as a column. No way to add that information if it is not a field of a specific ticket.

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