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How do you track ongoing support epics?

Jon Kruger December 5, 2018

We are starting to use Portfolio and I'm hoping that it helps us get better at planning for the future.  We are t-shirt sizing epics, and that's pretty straightforward to plan out in Portfolio, but what do you do with ongoing maintenance/support?  That "epic" (it's not really an epic) has no end date, but I want to allocate a certain percentage of capacity to it each sprint.  That percentage will change over time, for example, it could be 20% of capacity for awhile but next year we might spend a couple months doing 50% maintenance/support.

I'm looking for suggestions of how you all plan out future sprints in Portfolio when you have a combination of sized epics and percentage allocations to ongoing support efforts.

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