You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We have been using Portfolio to track a software and related firmware project. I would like to add the hardware tasks so they can be tracked concurrently. However, not all team members use JIRA (or have a real need to) and some tasks are assigned to outside resources (contract manufacturers, metal fabricators, etc.)
From what I have read, there is no way to assign tasks to "phantom" members - it is my understanding that tasks can only be assigned to those with JIRA accounts.
Does anyone have any suggestions?
Hi @Al Flint
You're correct that you can't assign an issue to a user who doesn't have an account. I can think of two options.
External Assignee Field:
You can create users which don't have access to Jira - but are still assignable. This doesn't count towards your licences as long as they're not in a group with application access. To do this:
^ This should provide access to assign the user without them having access to login to Jira nor using a licence.
If preferred, to avoid giving them access you can change the default group applied to new users to one without application access - so to make the default "External Users"