Exception, script error on opening a plan

[Hein Hofman]

Hi,

I get the following error when opening a Jira portfolio plan in safari.:

Script error. in

Line# 0, Col# 0. Detailed stacktrace not available in your browser.

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=== Client Info ===
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User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.3 Safari/605.1.15
Local time: Mon Mar 11 2019 16:09:11 GMT+0100 (CET)

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=== Plugin Info ===
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Plugin build: 2.25.0

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=== System Info ===
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Jira Title: Jira
Jira Version: 7.11.0
Agile Version: 7.11.0-DAILY20180626110825 

How can we resolve this? 

Regards,

Hein Hofman

[Earl McCutcheon · Accepted solution]

Hello Hein,

It looks like you are running into the following BUG:

• Cloud Version: https://jira.atlassian.com/browse/JPOCLOUD-1956
• Server Version: https://jira.atlassian.com/browse/JPOSERVER-2058

This should be fixed on Portfolio 2.10 and later on the server version but is still an issue on the cloud platform. 

As a temporary workaround you can generally resolve this by clearing your browser cache, and rerunning the page load.

We have also seen false possessive on this error caused by browser extensions that interrupt the scripting on page load, so also check if disabling add-on extensions alleviates the behavior

Regards,
Earl