Discrepancy in issue count between 2 identical plans

[James Khou]

Hi Folks,

Problem: Can't find a number of specific issue(s) in an advance roadmap/plan. I'm aware that there are default exclusions such as resolved (resolution) issues.

To troubleshoot, I have created a new plan with the identical issue sources and exclusion rules and noticed that the issue count between the 2 plans are different.

Are there any other troubleshooting suggestions?

p.s. I could just move to the new plan but the existing plan / settings / views have been widely distributed across the organisation, so it'll be the option of last resort.

thanks!

James

[Joseph Chung Yin · Accepted solution]

@James Khou 

Hi James:

Just to confirm that when YOU access the two plans (same configurations), and you were seeing the difference in the issues counts?  Or, it is the actual users who are reporting the differences?

The reason I am asking is that if users all have the same access rights against the issues source project(s).  In AR for Jira, if one doesn't have the access to all the content from the source, then he/she will not be able to see all the content.

Let us know and we can then advise further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[James Khou]

Hey Joseph,

I'm comparing the issue count side-by-side between the 2 plans on my own PC with my own jira account. 

• The missing issues are initiatives. I have project admin rights to both projects in question (669 vs 680 count)
• Issue sourced from the same filter

Plan 1 Issue Source

Plan 2 Issue Source

Plan 1 Exclusions

Plan 2 Exclusions

[James Khou]

Hi Joseph,

It's now fixed.

For whatever reason, the plan had the missing issues excluded - it was sitting in the "Removed issues" tab. I had to re-include them.

I'm the only administrator of the plan and had never manually excluded them myself.

This is after checking the "removed issues" tab multiple times over the course of the day too.

Thanks for the taking the time to reply!

regards,

James

[Joseph Chung Yin]

@James Khou -

Excellent.  In general, you should consider the following checks in your situation (you are the only plan editor for the plans):

• Ensure your users have access to plan's issue source content
• Validate the exclusion rules
• Checked the Removed issue option in the configuration (I was going to offer that as an recommendation to you based on your initial feedback.  Glad you discovered the error.

Here is a link for troubleshooting missing issues in a AR for Jira plan - https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html

Again, great job finding your issue's solution.  If my assistance helped you, please click on Accept Answer, so others may be benefited if they have the similar issue in the community.

Best, Joseph