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I have a very strange issue. When I reply in a ticket raised, I can't tag anyone. E.g. I will write @Bob and no dropdown list will appear nor the name turns blue.
Let meknow if you know how to resolve this.
To @ mention users, you need the Global Permission Browse users and groups
If you are a Jira Admin, you can check whether you have this permission:
If you are not a Jira Admin, you should contact one of your internal Admins for more assistance - this might be your IT Team, or your Platform Support Team, etc.
For more information on Global Permissions, see this help page: https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/
If this does not solve your issue, let us know so we can advise further :)
Hi @Alexandra Pentazou , welcome to the Atlassian Community!
You will need to have the Browse users and groups global permission in order to use this functionality. You may need to get in touch with your site admin if you do not have this permission