Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why can't I view sub-tasks for stories in advanced roadmaps? Edited

I'm trying to use advanced road-maps to decide when a story is expected to be resolved based on the due dates on its subtasks.

My end goal is to view a parent task and its sub-tasks in a hierarchy view.

I successfully did so for bugs and dev-improvements (I'm not sure if "dev-improvement" is a standard Jira task type or not, but we have it in our system), but not for stories, and I was hoping I can do that for stories too.

The following screenshot shows that when the parent task type is a story, its sub-tasks are hidden.story.png

I can't view the subtasks unless I choose the tasks hierarchy to be sub-tasks to sub-tasks, which hides the parent task!

story_sub-tasks.png

The only way to view both the task and its sub-tasks is if the task is converted to a bug or a dev-improvement (I didn't try other task types).

dev-improvement.pngbug.png

So finally, how can I view stories and their sub-tasks as I can for bugs or dev-improvements? Is it a matter of configuration?

2 answers

1 accepted

2 votes
Answer accepted
Dave Atlassian Team Mar 26, 2021

Hi @Gel ,

It sounds like your INC-24807 issue type is configured at the Epic hierarchy level - therefore sub-tasks won't be displayed for them as it breaks the hierarchy model. This is why they do appear when you convert it to a story level issue.

The reason is that there are actually 3 relationship types - sub-task link, epic link and parent link. The last is for anything above epic and is introduced with Advanced Roadmaps. However if you have an Epic (level) and a Sub-Task (level) issue linked via the sub-task relationship then you are skipping the Story (level) and the sub-task is ignored.

I hope that makes sense, let me know if you need more information,

Regards,

Dave

Yup, that was the problem. I'm wondering if there is a configuration to loosen that restriction.

Thanks a lot, @Dave.

Like Dave likes this
Dave Atlassian Team Mar 28, 2021

Unfortunately not, @Gelbana. There are ongoing discussions around this topic but no concrete decisions have been made on if we will make any changes in this area. However, I'll share this thread with the team looking at this and they might reach out for more info,

Regards,

Dave

Like Gelbana likes this
1 vote

Hello @Gelbana

Thank you for reaching out.

It's hard to tell precisely what could be the root cause of the problem without checking your site a little bit further, however, most of the times that a sub-task is not properly displayed under a specific issue type in AR plans is caused by a wrong hierarchy added in the issue plan. Allow me to further explain it:

The child relationship of issues is different than the sub-task relationship. Usually, the most usual relation configured in Jira cloud is the following:

Initiative -> Epic -> Default issue type (Bug, Story, Task) -> Sub-task

Using the hierarchy above, the sub-task issue should be properly displayed in your plan under the default issue types, however, the change of the hierarchy levels of one of the issue types might cause the sub-tasks to don't be directly under the issue type displayed in the plan, so they will not be displayed in the plan view.

That being said, I suggest checking your hierarchy levels looking for any differences you have between bugs (Where the nested sub-tasks are properly displayed) and Stories (Where the sub-tasks are not displayed). You can check the video below for more details about Advanced Roadmaps Hierarchies:

https://www.youtube.com/watch?v=M1TvgkwGnLE

Let us know if this information helps.

Thanks a lot, @Petter Gonçalves, that was helpful.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

114 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you