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Updating licence key runs forever..

cro
cro Feb 08, 2021

I have got a new licence key for our Jira Server installation, upgrading from 250 to 500 users. We are running version 8.13.3

Updating seems to run forever. No error messages on screen, neither in the log files. 

Is there something wrong with the license key? 

 

 

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Pramodh M
Pramodh M
Community Leader
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Feb 08, 2021

Hi @cro 

Please check which license from you team Server or Data Center.

Your apps will go away if its Data Center license!

Here are some points you can try to update the license key

  • Go to my.atlassian.com and have the complete license key copied into the clipboard and paste it.
  • Login into Jira on a fresh browser and update the license key.
  • Restart the Jira instance and try to update the license key. 

Try this and please let me know if it fixed the issue.

Thanks,
Pramodh

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cro
cro Feb 10, 2021

Thanks, my license was wrong. Thought I should get a message about this, but instead it hung.

Like • Pramodh M likes this
Pramodh M
Pramodh M
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Feb 10, 2021

Yes @cro 

Unfortunately, Jira does not throw an error on this aspect!

Glad the error is resolved.

Thanks,
Pramodh

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