Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

The issues assigned to an inactive user are "Unassigned" on Advanced Roadmaps


The issues assigned to an inactive user are "Unassigned" on Advanced Roadmaps.

Step1: I assign an issue to a user

Step2: The user leaves the company and his user is disabled.

On Advanced Roadmaps the issue is: Unassigned (pic1) while in Jira it is visible (user Deactiveted, pic2)



Is there a solution to this problem?
The project leader must be able to see the assigned issues to "Deactivated Users" and reassign them to another one.


1 answer

0 votes
Jack Brickey Community Leader Sep 15, 2022

Hi @Mattia Giol , when a user's account is suspended then any issue where the user is assigned will show as "deactivated" under their name in the detailed issue view. Why it shows as "unassigned" in AR is unknown by me. I think can you my have to ask Atlassian support why there is a different behavior. FWIW, I have a process in place that includes reassigning any open issues to another user before suspending the account.

Hi Jack,

ok I opened a ticket to the support (I let you know)

Thank you for your answer. 

Like Jack Brickey likes this

Official answer:


I understand that a deactivated user's issue is showing as unassigned in the plan but it is assigned in the issue view. Kindly note the Advanced roadmaps being a planning interface, issues assigned to deactivated users cannot be planned and assigned capacity. Hence the issue is shown as Unassigned to ensure the correct capacity and planning can be made.


As a workaround, you can use the below JQL to find the list of issues that are assigned to inactive users:

 assignee in (inactiveUsers())

You can filter by a project by adding "AND project = xyz" and bulk change the assignee if required.

I have gone ahead and requested the team to implement the feature to show deactivated users in Advanced roadmaps. The progress of this implementation is being tracked here:

JSWCLOUD-23518 - Deactivated users show as unassigned in Advanced roadmaps

Kindly note that all the updates of the implementation will be posted on the request above. Hence we highly recommend you to watch it and vote on it, so that you're notified if this is implemented in a future release. For your reference, you can find our policy on how we prioritise feature and improvement requests at this page. You can also add a comment to the feature request to explain your specific use-case to the developers

Jack Brickey Community Leader Sep 16, 2022

Thanks for sharing @Mattia Giol . Seems consistent with my understanding and good to see they value the idea changing the behavior enough to open a suggestion.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

197 views 1 6
Read article

Atlassian Community Events