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Re-include issues in a plan Edited

How to re-include issues in a plan (advanced Jira Roadmap)? The removed issue is no longer on the map (ok), but also the removed issue is NOT listed in the "Configure/Removed issues"

 

3 answers

1 accepted

0 votes
Answer accepted

Hello @fernanda.castilhos ,

Thanks for reaching out and that does sound odd indeed.  I did a bit of basic testing to see if I could find a method to get an issue to fail to show up under the removed Issues configuration page of a plan but so far I have not been able to reproduce the behavior.

I would like to get some additional details about your plan configurations to see if I can spot the trigger condition causing this to occur.  can you please provide some screenshots of the following:

  • Issue sources Config page
  • Exclusion Rules Config page
  • Removed Issues Config page

Then, also note:

  • The full JQL Filters used by either
    • the boards listed on the issue sources page
    • or direct filters used if you are using a saved filter instead of a board as your source
  • Are there any Plan filters applied
    • and if so what filters
    • try clearing plan filters to see if the behavior changes
  • What is the status of the excluded issue
    • Check the attached board configuration pages to see if there is possibly an unmapped status
      • Navigate to the board > Select the 3 dot icon in upper right > Board Settings > Columns
  • Did you commit the changes after excluding the issue 
  • Does an issue show up under the "Review Changes" screen with a "What changed: Removed" indicator
  • When was the issue excluded (exact date or approximation would be great i.e: 5 days ago)
  • Is there anything in the issue history of the excluded issue that seems out of place or anything that you have done in the process of excluding the issue that you think could be related

Let me know what you find and I'll take a closer look.

Regards,
Earl

I had a fixed version that removed an issue today.  I also add work to plans by using a component, are either of these applicable to your plan?

 

For instance if you don't have correct component on a Jira issue and your Plan requires that component you need to add the component.

 

If there is a fixed version, simply remove it.

0 votes
Dave Atlassian Team Mar 25, 2021

Hi @fernanda.castilhos,

Can I ask how you removed the issue? Was this the result of selecting the issue and then using the Bulk Action to remove the issue? Or was it because you adjusted the issue sources or because the issue was resolved (for longer than the number of days configured for "Exclude any completed issues after")?

Regards,

Dave

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