Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira portfolio (Cloud) doesn't map Jira issue assignee

Despite what is reported in the documentation is valid, Portfolio does not recover the assignee from Jira Issue

I made the following checks and the rules are respected, namely:
- There is not member set in Portfolio (set to calculated)
- The assignee is set on the issue in Jira Software.
- The assignee is part of a team in your Portfolio Plan.
- If you've made a manual team assignment, make sure the assignee is part of that team.
- Calculate your plan.
- The issue assignee import level must be set to a hierarchy level. (set to Story)

I also tried to set up a sprint where the resource on the tk jira is available in terms of capacity

Does anyone have any suggestions? Is there a bug?

Thanks in advance

1 answer

0 votes

HI Massimo,

Thanks for bringing this up, the disconnect seems to be coming from an inconsistency in the docs for this feature, and the cloud documentation is missing this information, but its covered in the Server version of the doc and applies to both platforms, I'm working with the documentation team to get the info updated accordingly on both doc version:

It's going to come down to having a weighted item that the calculation can run against before the calculations will run for the assignee association to occur, Either Sprint or Estimate being set.  For this operation the calculate option is looking to see if the issue can be scheduled as the first step looking at the estimates, and if it cannot be added to the schedule as there are no items to pick up the rest of the calculation is skipped.  The Section noting the specifics is:

Before calculating your plan, note that for the assignee to display, the issue must have either anestimate, or asprint manually associatedto it.

Depending on how unestimated items are scheduled in your plan, these details are required for calculation to work and display the assignee:

  • Based on default estimates: Values must already be set as default estimates for all hierarchy levels.
  • Based on target dates: The issue must be estimated, or must have a sprint manually associated to it.
  • Custom: The issue must be estimated, or must have a sprint manually associated to it.
  • Off: The issue must be estimated.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

260 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you