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Welcome to the community. To supplement what @Fabian Lim mentioned. This is what you should see (NOTE - this is assuming that you have the system admin rights)
When you create a new hierarchy level it will always be placed above Epic (#1) level.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Thank you for the welcome, @Joseph Chung Yin ! Here is a screenshot of the task hierarchy above. When I created the new level/issue type it automatically labeled it as #2. This is immutable and cannot change for some reason. Is there a way around this?
Additionally, Initiative pops up as an option on the "+ create issue" button in Plans, but is greyed out. Not sure why it isn't clickable even though the new project I created has initiative as an issue type.
Unfortunately, you cannot switch the ordering since EPIC (special issue type) is system default and any hierarchy setup on adding new issue type will always be above EPIC. The numbering sequencing will just go upward (i.e. Initiative is a parent of Epic, thus it will be labeled as #2). However, anything above EPICs you can change the ordering.
On your other question of Initiative being grayed out when you try to create issue in the plan, it is because the view filter on the view that you are using didn't set Initiative in the "Hierarchy" option. So you just need to adjust it to include it.
Hope this helps. If it helped you, please click on Accept answer when you have a chance.
Hi @Kate Madden
Welcome to the community!
Have you worked with your sys admin to update the hierarchy? Look at step 3.