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How to create an automation for assigning a team to the tickets created in a certain project?


Get Advanced roadmaps to display all the items in a certain project with projected sprints.

Screen Shot 2022-03-24 at 1.55.35 PM.png

Actions taken:

I have created a project specific Advanced Roadmap. As far as I know, in order to see the sprints and projected sprints on top of the roadmap, I needed to group by Team. I have created a Team in Jira.



When trying to set up automation to set the Team field to “Loyalty” for all the new issues, Jira only allows to select “Team[Dropdown]” and not “Team[Team]“. I’ve tried doing it via JSON too, but it doesn’t recognize the field any way I’m putting it and I don't have the field ID, as it's not a custom field.

What I see when selecting the Team field in the automation:

Screen Shot 2022-03-24 at 1.59.56 PM.png

What I want to see is the Shared Teams we have configured in Jira for the organization:

Screen Shot 2022-03-24 at 2.01.35 PM.png


Expected result:

Any issue that is created in the project updates the little progress bar on the sprint in Advanced Roadmaps.

1 answer

You have to set the team using the team number, like I show below. If you need to figure out how to get your team number for a team, take a look at my answer in this post: Locating your team number SetTeamNumber.PNG

I really appreciate your response. Unfortunately, that was one of the variations I've tried before and it brings me this error.

Screen Shot 2022-03-28 at 8.49.28 AM.png

I've tried this with and without spaces, with and without quotes, lower case and uppercase and camel case. Any syntax I've tried brings the same error: Additional fields contains invalid field(s) in 'update' or 'fields' section: Team


The screenshot below confirms that the team number is correct. I'm getting the 228 issues as I should be.

Screen Shot 2022-03-28 at 8.52.11 AM.png

I'm probably missing something stupid, so I'd really appreciate your guidance.

Hello there!

I took some screen shots for you in hopes that these will guide you on assigning a specific team when an issue is created.

In my example, I automatically assign all new bugs to a specific team. The team is number 177 (a.k.a. POC Team A).

Here are the three screens:

1. The configuration screen for the automation showing the Team field being set to 177.

2. The Audit log showing a new bug being added.

3. The resulting issue screen showing that the new bug has the team set to 'POC Team A'.





Diana - Did this work for you?

Hi @Rick Olson, I appreciate the follow up. As per my 2nd comment, I have already tried that (and retried just now). The validation on this query fails.

"fields": {
"Team" : "14"

 Here's the screenshot.Screen Shot 2022-05-30 at 11.52.23 AM.png

In the comment above I have also attached a screenshot confirming the team number is correct.

I have tried to make the rule specific to an issue type. That doesn't work either. Same validation error.

Can you post your query here, so that I can try just by copy pasting? I really don't know what else to do :(

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