Filtering for this custom field type is not supported

[Sari]

Hello!

I created a new field as date picker and associated the screens of the 2 projects for which I created a plan. 

The issue is that I can't select this field to be displayed in my roadmap:

Could you please assist? 

thanks!

[Nic Brough -Adaptavist- · Accepted solution]

Are you on Server or Cloud?

[Sari]

on Cloud

[Nic Brough -Adaptavist-]

Ok, that rules out a couple of things that can be an issue here.

Date picker fields should be selectable here (and work fine for me, with a simple plan), so the problem is one of three things:

Check the setup of the Deadline and Release Date fields - go to Admin -> Issues -> Custom fields and find the field, then click "edit" next to it.  Check that there is a "searcher" set on the field.

There's a bug in Cloud you are running into that I am not

Your plan has a configuration that blocks the use of the fields.  I've not spent enough time working with plans to have run into this, but I would want to check that your plan only includes projects where these fields are valid for all issue level issue types (stories, issues, bugs etc, I don't think it matters for the other levels - sub-tasks and Epics upwards)

[Sari]

Hello, thanks for the support!

I checked but I didn't find any "searcher field".

[Sari]

[Nic Brough -Adaptavist-]

Sorry, I can never remember exactly what the phrase is for lots of things in Jira.  The "Search Template" is what we were looking for when I said "searcher".  

You've got the one I expected set for Release Date, so that is not the problem.

Only thing now is to check the complexity of your plan to see if it could be invalidating the field.   Pick one of the fields, and check if it is possible to enter it into every issue type in every project your plan includes.

Edit:  

Argh, sorry, the complexity pointer is completely wrong, it's not that either. 

When you add a field to a plan, the "supported" flag is only talking about whether the field can be shown and used in the plan.  It does not tell you if the field can be used in a filter.

Date fields can be used in plans, but they cannot (yet) be used in filters.

[Sari]

Ok, Thanks for your reply!