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Done status has not been showed in active sprint of advanced roadmap for Rollover sprints

Hi team,
I have a problem when could not filter Done status for tickets move from others before sprint to active sprint.
For exp: Ticket A created from sprint 1 and it's done until sprint 2 hence its rollover from sprint 1 and sprint 2. However, I could not see ticket A when filtering active sprint 2 and Done status. Only see In-progress ticket.
It really necessary for us to check in daily what have done and what needs to be done.
So please help.
Many thanks!

1 answer

0 votes
Sara Hekmat Atlassian Team May 29, 2022

Hi Sơn,

Can you check the Exclusion rules in your plan configuration and the tickets' completed date? For instance with the following config, if a ticket moved to 'Done' status for more than 90 days, then it won't show in the plan.  

Regards,

Sara

Screen Shot 2022-05-30 at 10.00.27 am.png

Many thanks, Sara

I extended it to 120 days and it still did not appear. The problem is when I filter active sprint, all "Done" tickets created within sprint will appear even done or not. Only "Done" of rollover tickets did not appear. 

Screen Shot 2022-05-30 at 09.52.14.png

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