Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Change assignee in Jira but the change is not updated into Portfolio

Hi all,

I'm creating a plan in portfolio and source is a board. After that i created a team (in Portfolio) with all members.

When changing assignee from Jira, click Ctrl+F5 in portfolio, changed-assignee is not update into plan.

I found similiar thing to estimation, what should i do to overcome this issue?

3 answers

0 votes

Hi Tuan,

If you did not, you will need to update the linked issues per the Importing, Syncing and Updating section of the Portfolio documentation:

Planning changes (such as assignee, release version etc.) are not automatically pushed back, but can explicitly be synced by updating the links (Plan > Update linked Issues). In this way, you can create a copy of a plan, compare different scenarios and then selectively publish back to JIRA.

If you did not, hopefully that helps.  If you did, you will want to try to reproduce the issue and review the JIRA_HOME/log/atlassian-jira.log to see what errors may have been thrown in the logs.  You can also paste the error snippet if you find one and I can see what it means.

Cheers,

Branden

0 votes

Hi Tuan,

Branden's response is accurate for Portfolio Classic plans however it sound like you're using Live plans since you mentioned you sourced a board.

To have the team member in your Live plan to update as the assignee on the JIRA issue there are a couple things to make sure:

  1. In your plan config set the 'Issue assignee import level' to the relevant hierarchy level of the issue (i.e story if you're concerned about the assignee on the story).
  2. After you make an assignee change on the JIRA issue it won't update just on refresh. You'll need to explicitly re-calculate your plan for the assignee to be 'calculated' as team member.

Please let me know if you have any further questions,

Cheers

Hi Rhys,

The link above doesn't seem to be working. It gives me 503 error. Can you please help?

Thanks

Arpan

It works now. I checked and found info is not updated for done-status-items. Thanks for your support

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

132 views 9 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you