Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cannot read property 'Deferred' of undefined

I installed the Portfolio add-on. When I try to create a plan for the first time, I get to step 4 of 5 and when I click next I get the following error and cannot proceed:


Cannot read property 'Deferred' of undefined

TypeError: Cannot read property 'Deferred' of undefined
at Object.createPreDeferred (
at i.createTransitionDeferred (
at i.onNextRequested (
at (
at y (
at v (
at f (
at n.c.trigger (
at Object._triggerMethod (
at n.triggerMethod (

=== Client Info ===

User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.170 Safari/537.36
Local time: Wed May 16 2018 11:45:55 GMT-0400 (Eastern Daylight Time)

=== Plugin Info ===

Plugin build: 2.13.1

=== System Info ===

Jira Title: SPX Flow, Inc.
Jira Version: 7.0.0
Agile Version: 7.0.11

3 answers

0 votes
Andy Heinzer Atlassian Team May 25, 2018

Hi everyone,

I took a look through this error, and found a few other reported cases of this error on our support tracker.  From what I have found so far, it appears this error can happen when installing these more recent versions of Portfolio (such as 2.13.x) when your underlying version of Jira is running much older (and end of life versions) such as Jira 6.3, 6.4, and 7.0.   I created a bug for this behavior in Portfolio over in  Please watch and vote on this issue.  I would recommend watching this bug for updates on this problem.

In the meantime, I found a few different possible work-arounds:

So one possible solution here is to upgrade Jira Core and Jira Software to a more recent version, such as 7.3 or higher, and then install this current version of Portfolio.

Alternatively, if upgrading Jira core/jira software is not preferred for some reason, I instead would suggest to try to install an older version of Portfolio that was released on or about the same time as your current version of Jira Software/Jira Agile.   You can find a complete list of the versions of Portfolio and their release dates on
Also you can find the release dates for Jira Software from the release notes:
In my case I was able to use a Jira 6.4.13 version along side an older version of Portfolio such as 2.2.6 and this bug did not present itself.

I hope this helps.


Same problem here - running 7.1.X of Jira and the latest portfolio. 

0 votes
Thomas Atlassian Team May 21, 2018

Hi @Scott Maier / @Loren Reich,


I'd strongly suggest contacting support ( for this issue, as a support issue will be a better place to share the required information to understand what is happening here.




Same problem here - was there any solution??

I have the same problem.

Did you find a solution?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

174 views 1 6
Read article

Atlassian Community Events