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Advanced plans not syncing with Jira tickets

I'm laying out a project with Advanced Plans and can create epics/tickets/etc from there as expected, however when entering story points, description changes, dates etc. it will not sync to the actual Jira item but will update in the Plan.  The change will not show up to be reviewed in Advanced plans either.  I can change the story points in the Jira ticket directly, however this change will not be reflected back to the plan either.  

1 answer

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Hello @Jesse Wagers - Raven ,

When you make changes in the plan the changes should not update the data in Jira until you review the changes and save them, at which point the data is committed back to the Jira issue.

However, you noted not being able to review the changes either.  Is the Review changes option greyed out or are you getting a "changes couldn't be saved" warning when reviewing and saving like this:

Screen Shot 2020-07-23 at 3.33.49 PM.png

If you're receiving the error like the screenshot that would indicate that you are missing a project permission required to make the change like schedule issue, edit issue, or manage sprint.

If the option is greyed out like this:

Screen Shot 2020-07-23 at 3.38.39 PM.png

Then you do not have any changes to commit and something is preventing the plan from recognizing the change you are applying,  I would recomend opening your browsers developer tools javascript console and look for any scripting errors that may be occuring on the browser while you are applying the data updates and let me know what you find.

Regards,
Earl

Isn't a permissions issue as I can start a new plan and edit/review/save changes in that just fine.  Seems to be related to our main plan that has a lot going on it it.  Sorry not a programmer so I'm not going to be much help sorting through the multiple errors/warnings/issues that are showing up on the page

Hey @Jesse Wagers - Raven ,

If your unable to diagnose the error locally and need assistance to do so, I would recomend reaching out to your local Jira admin who is a technical contact on the account for our support channel, so they can file a support request at support.atlassian.com and grant access permissions to our Cloud Support team so they can log onto the instance and take a look at the plans settings to assist further.

Regards,
Earl

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