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script groovy with getissue

we use a script Groovy (plugin Scriptrunner) in Jira 7 to create a new issue from a workflow to an another workflow
we use "import com.atlassian.jira.issue.IssueFactory" like this:
IssueFactory issueFactory = ComponentAccessor.getComponent(IssueFactory)
MutableIssue newIssue = issueFactory.getIssue()
but with Jira 8, the value newIssue returns null.
can you help us please so "issueFactory.getIssue()" works correctly? what shall we modifiy ?

1 answer

0 votes
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 21, 2021 • edited

Hi @linda_zghendy ,

Going by the documentation that seems like it should to be an easy thing.

  • Have you tried wrapping the creation in to a try/catch block to see if it is throwing any exceptions?
  • Does the log show any message when the code is executed?
  • Have you tried just generating an issue thru the script console (without any other actions around it to rule out interference)?

If you can post some more of your script we might be able to see if something else has changed.

Also as a reference you can always look thru for example scripts.

I personally tend to use the IssueManager interface more which allows me to validate the input first before actually running the create.

Hi Dirk, thanks for your answer


here copy from script :

IssueFactory issueFactory = ComponentAccessor.getComponentOfType(IssueFactory.class)


 MutableIssue newIssue = issueFactory.getIssue()


 DefaultIssueChangeHolder issueChangeHolder = new DefaultIssueChangeHolder()

def groupManager2 = ComponentAccessor.getGroupManager()

def group2 = groupManager2.getGroup(groupValue.toString())

CustomField groupeField = ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_10123")

List<Group> groupList = new ArrayList<Group>()


if (groupeField.getValue(newIssue).equals(null)) {

                log.warn "Creation value groupe Etude"

    groupeField.createValue(newIssue, groupList)








here copy from log error :


2021-10-21 17:27:51,308 WARN [runner.ScriptBindingsManager]: Creation value groupe Etude

2021-10-21 17:27:51,436 ERROR [workflow.AbstractScriptWorkflowFunction]: Workflow script has failed on issue ASK-10516 for user 'S081846'. View here: http://fr-pe-jira-w1:8[...] java.lang.NullPointerException: null value in entry: issue=null




Caused by: java.lang.NullPointerException: null value in entry: issue=null





                at com.atlassian.jira.issue.customfields.persistence.EagerLoadingOfBizCustomFieldPersister.lambda$getValuesForIssueId$1(



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