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While importing project using project configarator am seeing the below error

Srinath Maroju
Srinath Maroju June 29, 2020

I am running on 8.9.1 jira server version, While importing project using project configarator am seeing the below error. 

Data import for project with key: APPCAT
There was an unexpected problem processing the backup XML file at /opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip: null
INFO  20:53:56,445 Project Import: Parsing the backup file '/opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip' to obtain a Backup Overview.
INFO  20:53:56,893 Project Import: Backup Overview was successfully extracted from '/opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip'.
WARN  20:53:56,977 Found service desk field of type com.atlassian.servicedesk:sd-customer-organizations and name Organizations without an equivalent in this instance. Its values will not be imported.
WARN  20:53:56,977 Found service desk field of type com.atlassian.servicedesk:vp-origin and name Customer Request Type without an equivalent in this instance. Its values will not be imported.
WARN  20:53:56,977 Found service desk field of type com.atlassian.servicedesk:sd-request-feedback and name Satisfaction without an equivalent in this instance. Its values will not be imported.
WARN  20:53:57,289 OSPropertyEntry 37955 is associated with non-existent ApplicationUser ID '12435'
WARN  20:53:57,289 OSPropertyEntry 37956 is associated with non-existent ApplicationUser ID '12450'
WARN  20:53:57,290 OSPropertyEntry 37957 is associated with non-existent ApplicationUser ID '11102'
WARN  20:53:57,290 OSPropertyEntry 37959 is associated with non-existent ApplicationUser ID '12437'
WARN  20:53:57,290 OSPropertyEntry 37960 is associated with non-existent ApplicationUser ID '12431'
WARN  20:53:57,290 OSPropertyEntry 37961 is associated with non-existent ApplicationUser ID '12436'
WARN  20:53:57,290 OSPropertyEntry 37962 is associated with non-existent ApplicationUser ID '12438'
WARN  20:53:57,290 OSPropertyEntry 37963 is associated with non-existent ApplicationUser ID '12440'
WARN  20:53:57,290 OSPropertyEntry 37983 is associated with non-existent ApplicationUser ID '11402'
WARN  20:53:57,290 OSPropertyEntry 37987 is associated with non-existent ApplicationUser ID '11404'
WARN  20:53:57,290 OSPropertyEntry 37988 is associated with non-existent ApplicationUser ID '10901'
WARN  20:53:57,290 OSPropertyEntry 37989 is associated with non-existent ApplicationUser ID '11104'
WARN  20:53:57,290 OSPropertyEntry 37990 is associated with non-existent ApplicationUser ID '11105'
WARN  20:53:57,290 OSPropertyEntry 37992 is associated with non-existent ApplicationUser ID '11106'
WARN  20:53:57,290 OSPropertyEntry 37993 is associated with non-existent ApplicationUser ID '11401'
WARN  20:53:57,290 OSPropertyEntry 37995 is associated with non-existent ApplicationUser ID '12428'
WARN  20:53:57,290 OSPropertyEntry 37996 is associated with non-existent ApplicationUser ID '12429'
WARN  20:53:57,290 OSPropertyEntry 37964 is associated with non-existent ApplicationUser ID '12443'
WARN  20:53:57,290 OSPropertyEntry 37965 is associated with non-existent ApplicationUser ID '12444'
WARN  20:53:57,291 OSPropertyEntry 37966 is associated with non-existent ApplicationUser ID '12445'
WARN  20:53:57,291 OSPropertyEntry 37969 is associated with non-existent ApplicationUser ID '12428'
WARN  20:53:57,291 OSPropertyEntry 37970 is associated with non-existent ApplicationUser ID '12429'
WARN  20:53:57,291 OSPropertyEntry 37973 is associated with non-existent ApplicationUser ID '11101'
WARN  20:53:57,291 OSPropertyEntry 37978 is associated with non-existent ApplicationUser ID '11403'
WARN  20:53:57,291 OSPropertyEntry 37979 is associated with non-existent ApplicationUser ID '11103'
WARN  20:53:57,367 Missing 'email' field for User entry id = 12409
WARN  20:53:57,367 Missing 'email' field for User entry id = 12447
WARN  20:53:57,367 Missing 'email' field for User entry id = 12448
WARN  20:53:57,367 Missing 'email' field for User entry id = 12000
WARN  20:53:57,367 Missing 'email' field for User entry id = 10500
WARN  20:53:57,367 Missing 'email' field for User entry id = 10600
WARN  20:53:57,367 Missing 'email' field for User entry id = 10300
WARN  20:53:57,368 Missing 'email' field for User entry id = 12418
WARN  20:53:57,368 Missing 'email' field for User entry id = 12424
WARN  20:53:57,368 Missing 'email' field for User entry id = 12425
WARN  20:53:57,368 Missing 'email' field for User entry id = 10002
WARN  20:53:57,368 Missing 'email' field for User entry id = 12200
WARN  20:53:57,368 Missing 'email' field for User entry id = 12420
WARN  20:53:57,368 Missing 'email' field for User entry id = 12410
WARN  20:53:57,368 Missing 'email' field for User entry id = 12411
WARN  20:53:57,368 Missing 'email' field for User entry id = 12404
WARN  20:53:57,368 Missing 'email' field for User entry id = 12426
WARN  20:53:57,368 Missing 'email' field for User entry id = 12430
WARN  20:53:57,368 Missing 'email' field for User entry id = 12300
WARN  20:53:57,368 Missing 'email' field for User entry id = 12427
WARN  20:53:57,368 Missing 'email' field for User entry id = 12414
WARN  20:53:57,368 Missing 'email' field for User entry id = 12100
WARN  20:53:57,368 Missing 'email' field for User entry id = 12433
WARN  20:53:57,368 Missing 'email' field for User entry id = 12416
ERROR 20:53:57,510 There was an unexpected problem processing the file '/opt/atlassian/jira/temp/com.awnaba.projectconfigurator1593463933768/data/data.zip' when performing a project import.


Any help appreciated.
TIA

 

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Jannina Koskinen
Jannina Koskinen June 30, 2020

Hi @Srinath Maroju !

In order to get as fast support as possible, the Support Portal is the best call.

If you could kindly contact Project Configurator Support and we will help you with your enquiry during today. Please go to https://productsupport.adaptavist.com/servicedesk/customer/portal/37 :) 

 

Best regards,

Jannina 

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Mickael DESILE
Mickael DESILE December 11, 2020

Hi,

Have the same bug...

Could you share the fix for this issue please.

Many thanks.

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Jannina Koskinen
Jannina Koskinen December 11, 2020

hey @Mickael DESILE could you drop us a support ticket on https://productsupport.adaptavist.com/servicedesk/customer/portal/37 and we will replicate the issue with your versions and overall setup?

this would help us to fix this issue faster! :) 

waiting for your ticket, regards

Jannina

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