Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,560,415
Community Members
 
Community Events
185
Community Groups

Where is the SLA data stored in the database

Hello Community,

In which database table and fields is it stored for each issue, whether the sla has been fulfilled or not?

I have read these articles, but in these tables there is only information about the SLA itself, but not whether or not a particular issue has met the SLA.

https://community.atlassian.com/t5/Jira-Service-Management/In-which-table-is-the-value-of-time-to-resolution-SLA-field/qaq-p/648254

https://confluence.atlassian.com/servicedeskserver030/troubleshooting-sla-in-jira-service-desk-785326534.html

The tables mentioned in these articles are AO_54307E_GOAL and AO_54307E_TIMEMETRIC, but there isn't information about the issues.

I know it can be acqueried via API, but I need to access the information via database.

Thanks.

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 12, 2022

It is not stored directly, the SLA displays are calculated when needed, from the SLA rule and issue data

You will either need to recalculate the data or use the API to get it.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events