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Where is the SLA data stored in the database

Hello Community,

In which database table and fields is it stored for each issue, whether the sla has been fulfilled or not?

I have read these articles, but in these tables there is only information about the SLA itself, but not whether or not a particular issue has met the SLA.

The tables mentioned in these articles are AO_54307E_GOAL and AO_54307E_TIMEMETRIC, but there isn't information about the issues.

I know it can be acqueried via API, but I need to access the information via database.


1 answer

0 votes

It is not stored directly, the SLA displays are calculated when needed, from the SLA rule and issue data

You will either need to recalculate the data or use the API to get it.

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