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Update priority field based on value of an existing custom field

I am trying to create a post function that will update the priority field based on the value of a custom field. This is based on an example script from Atlassian Answers, I have included below for reference. needless to say it isn't working - but it doesn't fail which is a start!, so I am trying to add debug statements to see what is happening using "", but I don't see this output anywhere. I have checked the atlassian.jira.log file and see no reference.

The execution information below says no logs.

Time (on server): Tue Apr 04 2017 11:06:37 GMT+0100 (GMT Daylight Time)
The following log information was produced by this execution. Use statements"...") to record logging information.
No logs were found for this execution.


import com.atlassian.jira.issue.MutableIssue;
import com.atlassian.jira.issue.CustomFieldManager;
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.event.type.EventDispatchOption;
import com.atlassian.jira.event.issue.AbstractIssueEventListener;
import com.atlassian.jira.event.issue.IssueEvent;
import com.atlassian.jira.user.ApplicationUser;
import com.atlassian.jira.issue.UpdateIssueRequest;
import org.apache.log4j.Category;

class UpdateParentPriority extends AbstractIssueEventListener {
@Override // Fires on event Issue Updated
void workflowEvent(IssueEvent event) {
// Create Jira objects
MutableIssue mutableIssue = (MutableIssue)event.issue;
CustomFieldManager customFieldManager = ComponentAccessor.customFieldManager;
CustomField customField = customFieldManager.getCustomFieldObject("customfield_12248");

// Create adminUser user object
ApplicationUser adminUserAppUser = ComponentAccessor.getUserManager().getUserByKey("adminUser");"adminUserAppUser: " + adminUserAppUser);

// Incident Priority custom field value
def customFieldValue = mutableIssue.getCustomFieldValue(customField);"customFieldValue: " + customFieldValue);

// Set default priority based on Incident Priority
def majorPriorityID = "10000"; // Highest
def standardPriorityID = "5"; // High
switch (customFieldValue)

{ case "Audit (Internal)": mutableIssue.setPriorityId(majorPriorityID);"Set priority to Highest"); break; case "Audit (External)": mutableIssue.setPriorityId(standardPriorityID);"Set priority to Highest"); break; case "IT Problem Management": mutableIssue.setPriorityId(standardPriorityID);"Set priority to High"); break; default:"No need to change the priority"); break; }// Update issue as adminUser user
ComponentAccessor.getIssueManager().updateIssue(adminUserAppUser, mutableIssue, EventDispatchOption.DO_NOT_DISPATCH, false);"Script finished");
} // end workflowEvent()
} // end class UpdateParentPriority

1 answer

Hello Roy:

Seems like you took an example that was a bit outdated. I tried this on my machine and it worked fine. Feel free to give it a try and if you come up with any other issues feel free to ask again.


import com.atlassian.jira.component.ComponentAccessor

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def customField = customFieldManager.getCustomFieldObjects(issue)?.find { == "customfield_12248" }

def customFieldVal = issue.getCustomFieldValue(customField)

def majorPriorityID = "10000" // Highest
def standardPriorityID = "5" // High
switch (customFieldVal) {
case "Audit (Internal)":
log.debug("Set priority to Highest")
case "Audit (External)":
log.debug("Set priority to Standard")
case "IT Problem Management":
log.debug("Set priority to Standard-2")
log.debug("No need to change the priority")

Huge thanks, did the job and a lot cleaner to read.

I found that this didn't work as part of the create transition (I  oved to the last post step, no joy).  So I created a new status after Create, called Set Priority) and set the priority there.  Finally I used a fast track transition so that this transition was executed straight away with no user intervention.  Bit longwinded, but does the trick.  

Thanks again



Hi Roy - this should work on the create transition but it needs to be the first post-function, not the last.

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