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I'm part of an international team that covers JIRA tickets in shifts. I have automation that sends me an email whenever a ticket is created.
This is great while I'm working, I can see new tickets as they come in, but it also means I'm seeing all the tickets that come in while I'm off (which my coworkers will handle).
Is there a way to set up automation that says something along the lines of, IF it's between 9am and 5pm, send a mail for each new ticket created.
Hi @chris_narita ,
welcome to the Atlassian Community!
What about to add JQL condition to your rule? Something like:
created >= startOfDay(8h) AND created <= startOfDay(17h)
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