Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Switch automation on/off based on time?

I'm part of an international team that covers JIRA tickets in shifts. I have automation that sends me an email whenever a ticket is created.

This is great while I'm working, I can see new tickets as they come in, but it also means I'm seeing all the tickets that come in while I'm off (which my coworkers will handle).

Is there a way to set up automation that says something along the lines of, IF it's between 9am and 5pm, send a mail for each new ticket created.

1 answer

1 accepted

1 vote
Answer accepted
Hana Kučerová Community Leader Jan 18, 2021

Hi @chris_narita ,

welcome to the Atlassian Community!

What about to add JQL condition to your rule? Something like:

created >= startOfDay(8h) AND created <= startOfDay(17h) 


This worked! Thank you @Hana Kučerová 

Like Rich Wolverton likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

📅 Partner Webinar & Events Opportunities: July 2022

Hi community 👋, Here is another monthly roundup of the partner-organized events in July 2022. If there is any event missing please let me know in the comments below 🙏 If you're looking for Atla...

29 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you