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Structure app not working

Dasari Sravanthi
Dasari Sravanthi Oct 26, 2022

Getting this error when trying to open the Structure app in Jira server fumctionality stopped. 

This app couldn't be loaded. It has one or more errors that prevent it from being enabled.

Please help us how to resolve this.

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Radek Dostál
Radek Dostál
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Oct 26, 2022

It also says to go look into the logs.

If you have the access, ssh to the machine and tail the '<jira_home>/log/atlassian-jira.log' while trying to enable it. Then you should see the actual problem and we can go from that stacktrace.

Although, Structure is no small plugin and has been around for a long time and many different instances, so this is unlikely to happen. Did you download any specific version from the marketplace - can you check that the version you are trying to install is actually supported by your Jira instance, and that it is the correct Server or Data Center deployment version?

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