Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Structure app not working

Getting this error when trying to open the Structure app in Jira server fumctionality stopped. 

This app couldn't be loaded. It has one or more errors that prevent it from being enabled.

Please help us how to resolve this.

1 answer

2 votes
Radek Dostál
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 26, 2022

It also says to go look into the logs.

If you have the access, ssh to the machine and tail the '<jira_home>/log/atlassian-jira.log' while trying to enable it. Then you should see the actual problem and we can go from that stacktrace.

Although, Structure is no small plugin and has been around for a long time and many different instances, so this is unlikely to happen. Did you download any specific version from the marketplace - can you check that the version you are trying to install is actually supported by your Jira instance, and that it is the correct Server or Data Center deployment version?

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events