Status is not updating after the transition.

Question

we are using script runner heavily in our organization and recently while working on one of the requirement, we encountered an issue where we have to transition a workflow using one groovy script which is triggered from one transition as post function and perform multiple transitions using issueService.transition() method. The script ran fine but it was not updating the status, However, everything looks good in the change history. To fix this I used   issue.setStatsObject(status[1]) method and everything looks good now. My question is though the status should have been mapped automatically, is it ok to use setStatusObject() method, using this method will not cause any impact on the JIRA database or overall to JIRA?  I have added the snippet of my code below.

if (validationResult.isValid()) { issueService.transition(user, validationResult) issue.setStatusObject(status[1]) issueIndexMgr.reIndex(validationResult.getIssue()) }

Aidan Derossett [Adaptavist] · Answer

Hey again Manish! :D

I've been playing around with some similar transition code and haven't run into any problems:

import com.atlassian.jira.bc.issue.IssueService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

def doTransition(actionId) {
def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
    MutableIssue issue = issue
    IssueService issueService = ComponentAccessor.getIssueService()
def transitionValidationResult
def transitionResult

transitionValidationResult = issueService.validateTransition(currentUser, issue.id, actionId, issueService.newIssueInputParameters())

if (transitionValidationResult.isValid()) {
        transitionResult = issueService.transition(currentUser, transitionValidationResult)
if (transitionResult.isValid()) {
log.debug("Transitioned issue $issue through action $actionId")
        } else {
log.debug("Transition result is not valid")
        }
    } else {
log.debug("The transitionValidation is not valid")
    }
}

doTransition(61)
doTransition(41)

However, I have noticed something that may be of note in your case. When the post-function is placed anywhere after the "Set issue status to the linked status of the destination workflow step" in the execution order, it breaks and doesn't set the status of the issue correctly.

Where is your post-function located in the execution order? Would you mind sending over a screenshot of your post-function execution list?

Best,
Aidan

Aidan Derossett [Adaptavist] · Answer

No worries, I'm not one for scrutinizing others' code. That would be incredibly hypocritical considering my own coding atrocities haha.  ;D

That's a big'ol script, so it's going to take me some time to work through it and test around, but I'll let you know what I find. :)

Best,
Aidan

Manish Kumar_gfiuye · Answer

import com.atlassian.jira.component.ComponentAccessor; import com.atlassian.jira.issue.IssueManager import com.atlassian.jira.issue.MutableIssue import com.atlassian.jira.user.ApplicationUser; import com.atlassian.crowd.embedded.api.User; import com.atlassian.crowd.embedded.api.CrowdService; import com.atlassian.jira.user.util.UserManager; import com.atlassian.jira.bc.issue.IssueService import com.atlassian.jira.bc.issue.IssueService.TransitionValidationResult import com.atlassian.jira.bc.issue.IssueService.UpdateValidationResult import com.atlassian.jira.issue.comments.CommentManager import com.atlassian.jira.workflow.WorkflowTransitionUtil import com.atlassian.jira.issue.IssueConstant import com.atlassian.jira.issue.IssueInputParameters import com.atlassian.jira.config.ConstantsManager import com.atlassian.jira.config.ResolutionManager import org.apache.log4j.Logger import org.apache.log4j.Level ApplicationUser validuser def jiraflag = true def confluenceflag = true def resultTransition def componentCount = 0 def jiraIndex = 0 def confluenceIndex = 0 def startProgress = 341 def allAccountsAction = 431 def jiraAccountAction = 401 def confluenceAccountAction = 411 def addConfluenceGroup = 421 def analystReviewingAction = 451 def closeAction = 2 /**Getting the ulti user account**/ CrowdService crowdService = ComponentAccessor.getCrowdService(); User user = crowdService.getUser("ulti") def userManager = ComponentAccessor.getUserManager(); ApplicationUser appUser = userManager.getUserByKey("ulti"); CommentManager commentMgr = ComponentAccessor.getCommentManager() IssueManager issueManager = ComponentAccessor.getComponentOfType(IssueManager); def customFieldManager = ComponentAccessor.getCustomFieldManager() MutableIssue issue = issueManager.getIssueByCurrentKey("BIZ-17166"); def type = customFieldManager.getCustomFieldObject("customfield_11290") typeValue = issue.getCustomFieldValue(type) def userId = customFieldManager.getCustomFieldObject("customfield_14621") userNameValue = issue.getCustomFieldValue(userId).toLowerCase() userName = userNameValue.split(" ") def groupsField = customFieldManager.getCustomFieldObject("customfield_10521") groupsFieldValues = issue.getCustomFieldValue(groupsField) def contactEmail = customFieldManager.getCustomFieldObject("customfield_10610") contactEmailFieldValues = issue.getCustomFieldValue(contactEmail) /**Reading the Component size and checking if JIRA and COnfluence is added as Component on the rquest **/ componentSize = issue.getComponents().name.size for( int j=0; j<=componentSize; j++){ if(issue.getComponents().name[j] == "JIRA") { componentCount = componentCount + 1; jiraIndex = j /**Getting the JIRA index on the Component list **/ } if(issue.getComponents().name[j] == "Confluence") { componentCount = componentCount + 1; confluenceIndex = j /**Getting the COnfluence index on the Component list**/ } } /**checking for existing user validuser = userManager.getUserByKey(userNameValue);**/ /**Executing the All Account Transition if component size is more then 1**/ if((typeValue.toString() == "New Hire" || typeValue.toString() == "Account Request") && componentCount >=1){ def actionID = startProgress /**Iniating Start Progress Transition**/ issueService = ComponentAccessor.getIssueService() issueIndexMgr = ComponentAccessor.getIssueIndexManager() issueInputParameters = issueService.newIssueInputParameters() TransitionValidationResult validationResult = issueService.validateTransition(user, issue.id, actionID, issueInputParameters) workflow = ComponentAccessor.getWorkflowManager() jworkflow = workflow.getWorkflow(issue) status = jworkflow.getLinkedStatusObjects() if (validationResult.isValid()) { issueService.transition(user, validationResult) issue.setStatusObject(status[1])/**setting the issue stauts to In Progress**/ issueIndexMgr.reIndex(validationResult.getIssue()) } /**Execute All Account Transition if it is requested for both JIRA and Confluence**/ if(componentCount == 2 && userName.size() == 1){ issueInputParametersValue = issueInputParameters.addCustomFieldValue("customfield_18820","confluence-users") validUpdateResult = issueService.validateUpdate(user,issue.id, issueInputParametersValue) if(validUpdateResult.isValid()){ issueService.update( user, validUpdateResult) } actionID = allAccountsAction/**Iniating All Account Transition**/ validationResult = issueService.validateTransition(user, issue.id, actionID, issueInputParameters) if (validationResult.isValid()) { resultTransition = issueService.transition(user, validationResult).getErrorCollection().getAt("errorMessages")[0] issueIndexMgr.reIndex(validationResult.getIssue()) } if(resultTransition == null){/**Checking if All account Tranistion is succesfully executed, adding groups to Confluence account**/ /**Adding Multiple groups for Confluence**/ if(groupsFieldValues.size()>0){ size = groupsFieldValues.size() for(int i = 0; i0){ size = groupsFieldValues.size() for(int i = 0; i0){ size = groupsFieldValues.size() for(int i = 0; i 1){ def body ="There is a space in the UserName" commentMgr.create(issue, appUser, body, true) } }