Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Send email reminders to reporter - Scriprunner Edited

I want to use the scalation service  to send emails  to the reporter if the ticket is not updated after 2 days.

I need to know how I can get the reporter (customer) email?

then I will use this code to send  the email


def sendEmail(String emailAddr, String subject, String body) {
SMTPMailServer mailServer = ComponentAccessor.getMailServerManager().getDefaultSMTPMailServer()

if (mailServer) {
Email email = new Email(emailAddr)
email.setSubject(subject)
email.setBody(body)
mailServer.send(email)
log.debug("Mail sent")
} else {
log.warn("Please make sure that a valid mailServer is configured")
}
}

thanks


1 answer

Hello Sergio.

Yes you can do this, although I would not advise it. Having a script job searching every issue in the background can be quite load heavy for your instance.

You can get the email of a user using this:

def email = ComponentAccessor.getUserManager().getUserByKey("asdasd").getEmailAddress()

If this helped, please don't forget to upvote and accept the answer.

Cheers

DYelamos

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

97 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you