Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Searching for users in Enhanced Search ? (Cloud)

Hi everyone,

Does Enhanced Search in Cloud only search through issues or can I look for users? I need to look for them by their custom properties (like phoneNumber or computerID) 

Let's say that in this use-case, the user has never created an issue (so, there's no workaround by searching an issue with his data).

If there's some other way to visually search for a user with ScriptRunner for Jira Cloud (so that JSM agents can easily find them), I'm all ears =)

Thanks in advance,




1 answer

Hi Dylan!

Currently Enhanced Search only allows searching for Jira issues, using advanced queries and functions not found in native Jira Cloud search.

I think your use-case however is quite interesting, and I'd be curious to see if this is a problem other users across Jira have also.

Could you raise this suggestion onto our public backlog? It will also give others a chance to upvote on it if this is something they would also like to see implemented too. You can find this here:

One suggestion for your specific use-case however of viewing users who have never created an issue would be possible through a ScriptRunner script, if you needed on demand access to this particular scripts output, or needed to share this automation with end-users then this could be achieved through Scripted Fields too:

I hope this information helps!

Many thanks,


Product Manager, ScriptRunner for Jira Cloud

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

135 views 6 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you