ScriptRunner listener - Send a custom email Condition & Configuration

[Chandana]

Hi,

I am trying to create a listener that sends an email only when a given 'custom field value is not null' and any one of the following 3 conditions is true:

1. Priority - When Priority of an issue is updated
2. Status - When an issue is transitioned to another status
3. Comments -When new comments are added or existing comments are edited or deleted.

ScriptRunner Condition & Configuration: 

issue.projectObject.key == 'XXXX' && issue.issueType.name in ['Story', 'Incident'] && cfValues['customfieldname'] != null &&

(changeItems.any { it.get('field')=='priority'} == true) ||  (changeItems.any { it.get('field') == 'status' } == true)||-- Code is working until here.

(changeItems.any { it.get('field') == 'comments' } == true)-- This is not yielding the correct results.

From the above code, I am able to successfully verify if the custom field value is not null and if there is a change in the priority field or status change for a given story or Incident.

However, unable to do the verify the changes for 'Comments'.

Any ideas on how to achieve this?

Thanks in advance!

[PD Sheehan]

I find that it's helpful to break conditions down rather than sting them all together.

Try something like this:

import com.atlassian.jira.event.comment.CommentCreatedEvent
import com.atlassian.jira.event.comment.CommentUpdatedEvent

def customFieldNameHasValue = cfValues['customfieldname'] != null
def priorityIsChanged = changeItems.any { it.get('field')=='priority'}
def statusIsChanged= changeItems.any { it.get('field')=='status} 
def commentIsAdded = event instanceof CommentCreatedEvent
def commentIsUpdated = event instanceof CommentUpdatedEvent

log.info "customFieldNameHasValue=$customFieldNameHasValue"
log.info "priorityIsChanged=$priorityIsChanged"
log.info "statusIsChanged=$statusIsChanged"
log.info "commentIsAdded=$commentIsAdded"
log.info "commentIsUpdated=$commentIsUpdated"

return customFieldNameHasValue && (priorityIsChanged || commentIsAdded  || commentIsUpdated )

I'm not 100% sure on the commentIsAdded, but you should try it.

[Chandana]

Thank you for your response! For Status, I figured out that below code works. I tried the comments part from your code and unfortunately, it does not work.

import com.atlassian.jira.component.ComponentAccessor

def changeHistoryManager = ComponentAccessor.getChangeHistoryManager()

changeHistoryManager.getAllChangeItems(issue).find {

    it.field == "status" }

(changeItems.any { it.get('field')=='status'} == true)

[PD Sheehan]

Which events did you configure your Scripted Listener to react to?

[Chandana]

'All Issue Events' (Attached screenshot on the question for your reference!)

[PD Sheehan]

You could try:

def customFieldNameHasValue = cfValues['customfieldname'] != null
def priorityIsChanged = changeItems.any { it.get('field')=='priority'}
def statusIsChanged= changeItems.any { it.get('field')=='status} 
def commentIsPresent = (event.comment)

log.info "customFieldNameHasValue=$customFieldNameHasValue"
log.info "priorityIsChanged=$priorityIsChanged"
log.info "statusIsChanged=$statusIsChanged"
log.info "commentIsPresent =$commentIsPresent 
return customFieldNameHasValue && (priorityIsChanged || statusIsChanged || commentIsPresent )

[Chandana]

Thank you again for your response! Tried below and still no luck with the comments.

def commentIsPresent = (event.comment)

[PD Sheehan]

I found some typos in the last script I suggested.

Please try this again and report back with the content of the log for the execution that did not work.

def customFieldNameHasValue = cfValues['customfieldname'] != null
def priorityIsChanged = changeItems.any { it.get('field')=='priority'}
def statusIsChanged= changeItems.any { it.get('field')=='status'} 
def commentIsPresent = (event.comment).asBoolean()

log.setLevel(org.apache.log4j.Level.INFO)
log.info "customFieldNameHasValue=$customFieldNameHasValue"
log.info "priorityIsChanged=$priorityIsChanged"
log.info "statusIsChanged=$statusIsChanged"
log.info "commentIsPresent =$commentIsPresent"

return customFieldNameHasValue && (priorityIsChanged || statusIsChanged || commentIsPresent )

[Chandana]

Thank you! I tried this one too and no luck on the comments.

So, I figured out an alternative solution:

I created a separate listener for triggering email and picked 'Comment added' and 'Issue comment edited' events from the list of available events. This seems to be doing the work.