ScriptRunner Behaviours: cannot pre-fill field Email in Support Contact Form

[Alex Programmer]

With same code I can set a field Description, but cannot set a field Email. See the code below. The result: the content of field Description is filled with email address, but field Email stays empty. The name of field Email is correct. Why the behavior is different? How I can set a content of field Email?

import com.atlassian.jira.component.ComponentAccessor
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript
@BaseScript FieldBehaviours fieldBehaviours

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
getFieldById("description").setFormValue(currentUser.emailAddress)
getFieldById("email").setFormValue(currentUser.emailAddress)
 

[Alex Programmer · Accepted solution]

Another function: getFieldByName("Email") gives a result, so I have a solution. Why getFieldById("email") doesn't function, is still unclear.

[Deleted user]

Hi Alex

getFieldById only works with default fields (such as description, summary, etc.) or in the form of getFieldById("customfield_XXX") where the XXX is the actual ID of the custom field.

When you are configuring a custom field, you can find its ID by looking in the URL. There will be a number there. Replacing XXX with the number should fix your issue.

Why this works like this is because you can have 2 custom fields with the same name, so the custom field name isn't actually a good fit as an ID as you'd expect an ID to be unique.

Kind regards
Jorden