Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

ScriptRunner Behaviours: cannot pre-fill field Email in Support Contact Form


With same code I can set a field Description, but cannot set a field Email. See the code below. The result: the content of field Description is filled with email address, but field Email stays empty. The name of field Email is correct. Why the behavior is different? How I can set a content of field Email?

import com.atlassian.jira.component.ComponentAccessor
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript
@BaseScript FieldBehaviours fieldBehaviours

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()


1 answer

1 accepted

Another function: getFieldByName("Email") gives a result, so I have a solution. Why getFieldById("email") doesn't function, is still unclear.

Deleted user Aug 12, 2019

Hi Alex

getFieldById only works with default fields (such as description, summary, etc.) or in the form of getFieldById("customfield_XXX") where the XXX is the actual ID of the custom field.

When you are configuring a custom field, you can find its ID by looking in the URL. There will be a number there. Replacing XXX with the number should fix your issue.

Why this works like this is because you can have 2 custom fields with the same name, so the custom field name isn't actually a good fit as an ID as you'd expect an ID to be unique.

Kind regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance.   📢 Get y...

287 views 12 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you