Use Keywords to automatically change comment visibility of Service Desk comments

[Charlie]

Hello there,

im starting to get used to scripting with behaviours. At the moment i have following problem:

I have 2 jira projects, 1 is a service desk project. im using a sync to keep both projects up to date. The only problem i have is that whenever a new comment is added, it gets synced an internal comment into my service desk project.

Now i thought of maybe using a keyword to decide which comment stays internal and which comment is public. 

So i thought of something like:

Pseudocode:

if(new comment is added to service desk issue) {

    if(!comment contains keyword) set comment to public
}

i would be thankful for any help or if someone knows a workaround, that would be great aswell!

thank you very miuch

[Anton Chemlev - Toolstrek -]

Mmm, yes, it seems to be possible...

1) You can get previous Summary field value via https://docs.atlassian.com/software/jira/docs/api/7.0.4/com/atlassian/jira/issue/changehistory/ChangeHistoryManager.html

For example:

def changeItems = changeHistoryManager.getAllChangeItems(issue)

if (changeItems) {
def originalResolutionDate = changeItems.findAll {
it.field == "resolution"
}?.created.last()

2) And update custom field options via https://docs.atlassian.com/software/jira/docs/api/7.6.1/com/atlassian/jira/issue/customfields/manager/OptionsManager.html. There's findByOptionId(Long optionId) method and setValue(Option option, String value) .

3) You can get appropriate field config via https://docs.atlassian.com/software/jira/docs/api/7.2.0/com/atlassian/jira/issue/fields/CustomField.html#getRelevantConfig-com.atlassian.jira.issue.Issue-

Hope this will help.

[Praveen]

Hi Anton, I have tried the above suggestion, however I am unable to use the setValue() method. It is throwing error. 

Error Message:  

 [Static type checking) - Cannot find matching method

Script356#setValue(com.atlassian.jira.issue.customfields.option.Option,

java.lang.String). Please check if the declared type is right and if the method

exists.

Possible solutions: getClass()  line 22, column 1.

Below is my code for your reference

def issue = event.issue as Issue

OptionsManager optionsManager = ComponentManager.getComponentInstanceOfType(OptionsManager.class);
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def newOptionValue = ComponentAccessor.getChangeHistoryManager().getChangeItemsForField(issue, "Name").collect {it.toString }.join(", ")
def oldOptionValue = ComponentAccessor.getChangeHistoryManager().getChangeItemsForField(issue, "Name").collect {it.fromString }.join(", ")


def cf = customFieldManager.getCustomFieldObjectByName("Custom_Field")
def fieldConfig = cf.getRelevantConfig(issue)
Option oldOption = ComponentAccessor.optionsManager.getOptions(fieldConfig)?.find { it.toString() == oldOptionValue.toString()}

void setValue(oldOption, newOptionValue) 

[Marcus Yu]

Did you ever get this to work?

[Slava Gefen]

It's working, thanks @Anton Chemlev - Toolstrek - !

[Anton Chemlev - Toolstrek -]

Hi,

What problem are you trying to solve? Could you please provide business-case?

You mean adding new options to select list on the fly? Or just choosing from existing ones?

[Praveen]

Hi Anton,

I have to update/rename an option from the set of already existing options. 

We already have a script to add new options in the form of issues (if a certain issue type is created its summary will be automatically be added as option). So if the user updates (changes the summary) the issue, the option should also change.

Ex:

IssueType: Fruits

Custom field Name: "Select Fruits"

Now if a new issue of type "Fruits" gets created, say for example "Apple" it will get added as an option to the Custom_field "Select Fruits" - this is working. But if someone edits the issue and changes from "Apple" to "Apples" it should Update the option also to "Apples" - this I'm unable to do.

[Atmuri Naga Sumanth]

@Praveen  we are also facing the same issue, Did you get solution to this? If yes, can you please help me over here..

[Atmuri Naga Sumanth]

I also need to update the existing custom filed option