Script to pdate the Prioirty automatically whenvere it changed

[Sharadkumar Bangera]

Hello,

I  am looking for Script runner with detailed step which fulfils my requirements

My requirement is whenever we change the priority in jira it displays normally Priority changed from Major to Minor but it does not display the same message in service portal which customer refer. Customer is always blind in service portal when the priority is changed

Hence i am looking or a script runner whenever we change the priority from Major to minor in Jira the comment to be automatically added in Service portal which is visible to customer "The priority for this issue has changed from Major to Minor"

I am aware it works with "Automation for Jira - Server" but i dont have this application and looking for only script runner

Thanks and Regards,

Sharad

[Daniel Ebers]

Hi Juan,

there are a few steps needed. I am writing you to let you know that we have implemented a requirement like yours using this excellent article here on Community back a few days:

https://community.atlassian.com/t5/Jira-Core-questions/ScriptRunner-Sending-outlook-invitation-as-custom-mail/qaq-p/96520

I thought probably it will be useful to you. It also incorporates ScriptRunner - like you mentioned.

Cheers,
Daniel