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Can you help with behaviour on service desk to populate fields on form using existing issue

Nicole Downes
Contributor
February 16, 2020

We create an issue using a recruitment request on the Service desk. This issue contains data such as job title, start date, office, business unit, etc.

I would like to populate the same fields in our Onboarding request in the Service Desk using the information already entered on the recruitment request.

I have created an Issue Picker scripted field to allow the user to select the correct recruitment request. 

I have been advised I need to use the behaviours getValue() method with the issueManager.getIssueByCurrentKey("issuekey") method to get the issue object. But I just don't know how to structure up the script to achieve it.

Can someone provide a sample of how this would be achieved. Please include all imports and definitions as well.

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Nic Brough -Adaptavist-
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February 22, 2019

No.  The files exported by each App are totally different to the other one.  They are not in the slightest bit compatible

Usha
February 23, 2019

Thank you so much, Nic.

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